Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Jacada’s Customer Service RPA Winner of the UK National Innovation Award

#contactcenterworld, @jacada_inc

Atlanta, GA, USA, MAY, 2019 -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it has been selected as the winner in the Automating Customer Support category of the 2019 UK National Innovation Awards for its Smart Agent Assistant solution for contact centers. This virtual assistant for agents rounds out Jacada’s Intelligent Agent Engagement portfolio.

The Smart Agent Assistant takes a digital approach to solving a legacy problem that has plagued contact centers for years -- agents struggling to provide exemplary customer service despite having to work with a disparate and complex desktop environment.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

"Bringing cognitive solutions to front line agents represents a long overdue paradigm shift that is changing the way our enterprise clients interact with their customers," explains Scott Merritt, VP Global Head of Automation, "We are truly excited to see the early interest and adoption of this innovation and are honored to be recognized by the Directors’ Club for this award."

Jon Snow, founder and chairman of Directors’ Club added, "Automating customer support to meet customers’ 24/7, digital-first expectations and reduce contact centre volumes, has become strategically important for organisations across the business verticals. Jacada’s innovation proved a winner with the judges, making them a two-times UK National Innovation Award winner. Many congratulations. I look forward to sharing your innovation via the Winner’s Webinar."

The judges for the UK National Innovation Awards were recruited from the Directors’ Club membership. Each judge is a customer, operations or digital-centric leader from end-user organizations. 110 Directors’ Club members judged the finals, with over 60 members judging each category.

#contactcenterworld, @jacada_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Jacada


About Jacada:
Company LogoJacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Monday, May 6, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1232 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =