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News : Jack Henry Banking Expands jhaCall Center
Monett, MO, US, Jan 21, 2015 -- Jack Henry & Associates, Inc. is a provider of technology solutions and payment processing services primarily for the financial services industry. Its Jack Henry Banking division announces the addition of overflow and after-hours support to the jhaCall Center platform.
jhaCall Center is a telephone support solution that provides experienced call center agents who respond to customer inquiries, enabling banks to streamline efficiencies, improve customer service, and reduce demands on internal staff. It automatically captures and authenticates customer information while supporting a variety of implementation options, both in-house and outsourced. With this latest expansion, Jack Henry Banking staff is able to resolve customer calls and inquiries during events that generate a higher than normal call volume. Banks can contract for these services for a specific period of time, and can choose to receive call support during the day, after hours, and on weekends and holidays.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
About Jack Henry & Associates, Inc.:
Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for financial services organizations. Its technology solutions serve more than 11,900 customers nationwide, and are marketed and supported through four primary brands. Jack Henry Banking supports banks ranging from de novo to mid-tier institutions with information processing solutions. Symitar is the leading provider of information processing solutions for credit unions of all sizes.
Published: Monday, January 26, 2015