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News : Jalandhar Police Starts Helpline for Women Facing Domestic Violence in Lockdown

#contactcenterworld

Chandigarh, India, May 25, 2020 -- To help women facing the domestic violence during lockdown, the Jalandhar Police Commissionerate has started online counseling helpline for such women through teleconferencing.

Divulging the details on Monday, the Commissioner of Police Gurpreet Singh Bhullar said that due to lockdown the complaints regarding domestic violence amongst women were pouring in.

He said that to redress such complaints and ensure the safety and security of the women the Commissionerate Police has constituted a special panel under Additional Deputy Commissioner of Police, D Sudharvizhi.

Bhullar said a sub inspector rank officer Monica Arora would be heading the panel with two assistant sub inspectors Asha Kiran and Suman Bala.

The Commissioner of Police said that apart from three police officers equal number of psychiatrists Dr Jasbir Kaur, Dr Sarabjit Singh and Rajbeer Kaur would be holding the counseling of the complainant.

He said that as due to lockdown it was not possible for the complainant to move easily and pursue the case, so this decision has been taken by the Commissionerate Police.

Bhullar said that if any women complaints about her problem to the Commissionerate then this panel would contact her on the phone.

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The Commissioner of Police said that through conference call the panel would undertake counseling of the aggrieved woman and find the solution of her problem.

He said that if the woman was not satisfied through the counseling and the was seeking legal remedy for herself than the law would take its own course. Bhullar said that the basic idea was to facilitating the distressed women for securing justice in the cases pertaining to domestic violence.

With couples spending more time together due to the on-going lockdown, Punjab has registered a massive increase in complaints of domestic violence against women.

Figures show that there has been a 21 per cent increase (from 4709 to 5695) in total cases of crime against women (CAW) between February and April 20, and a similar percentage of increase in cases of domestic violence against women (from 3287 to 3993) in the same period.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestatesman.com


Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, May 26, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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