News : Jamaican Call Centre Lands US Deal
June 19, 2014 -- FullGram International, a Kingston-based call centre, has secured a contract with US-based Education Source.
The contract, which runs for five years, will see FullGram become the global auditing site for the US-based company, which offers students information on higher education opportunities. The deal will also result in the local call centre doubling its workforce to 800.
FullGram will monitor and grade the calls taken by the over 3,000 Education Source agents in existing call centres in US, Belize, Philippines and Dominican Republic, explained president and CEO Karl Graham in an Observer interview.
"We audit for quality assurance for the work done in those countries," he said in an Observer phone interview.
Some 400 persons will be employed over the next three months, Graham told the Observer which will add to the current workforce of 400.
"It’s a big thing for Jamaica. It’s a contract that every other country would like to have," Graham explained.
FullGram started in 2010 with 40 employees. It currently operates two premises in New Kingston spanning 30,000 square feet.
Posted by Veronica Silva Cusi, news correspondent
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About FullGram International Call Centres:
We pride ourseles in offering the following services in our state of art Call Centers:. Customer Service. Customer Support Up Sell/Cross Platform Customer Retention Account Activations Sales Program Collection Programs Device/Technical Support Data Entry. . . Services. Inbound Customer Care Out Bound Services Back Office Prospecting and Sales Order Management Technical Support Customer Retention and Loyalty Collections . . Collections. Customer Service/Risk Based approaches Champion / Challenger Programs Supplemental Collections Automated Collections Payment Processgin
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Published: Friday, June 20, 2014