News : Jambojet to Use Safaricom Call Centres
May 20, 2014 -- Kenya's carrier Jambojet has leased mobile operator Safaricom's call centre facilities in a bid to increase capacity for customer care after receiving overwhelming queries since its launch on 01 April.
Through the partnership, Jambojet will lease Safaricom's Call Centre facilities to attend to customer queries.
Jambojet says the deal with Safaricom is expected to provide the level of scalability required to cope with the fast growth in passenger numbers.
Posted by Veronica Silva Cusi, news correspondent
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About Safaricom Limited:
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company.
Published: Thursday, May 22, 2014