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News : JAMPRO Executive Cites Key Inputs Pivotal to Further BPO Buildout

Kingston, Jamaica, Nov 10, 2019 - Jamaica Promotions Corporation (JAMPRO) Vice President for Research, Advocacy and Project Implementation, Shullette Cox, says the country boasts key inputs that can potentially enhance its profile as a major business process outsourcing (BPO) destination.

"We have training that is available through our partners, the HEART Trust, [and] we have incentives under a Special Economic Zone (SEZ) regime that is modern and benchmarked against global best practices," she said.

Ms. Cox was speaking at a CX Jamaica Investment briefing, dubbed ‘Welcome to Outsourcing Jamaica’, at JAMPRO’s head office in New Kingston.

She also cited the Skills Development for Global Services Project, which was launched this year, and for which the Government secured Inter-American Development Bank (IDB) loan funding support of US$15 million.

Ms. Cox said the five-year initiative is aimed at "developing the global services industry [by] training persons for the job… from call centre agents right up through the value chain to knowledge process workers into marketing for your company, and marketing for Jamaica as a destination for outsourcing".

She further noted that Jamaica has enthusiastic operators who are dedicated to ensuring that the values of their clients are respected and their goals met.

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"JAMPRO is your partner in the decision-making process and we stand with our partners and our clients in making that decision about Jamaica a reality… from finding the right business partner for you to finding the right team. On occasions, we have been known to find the right school if you decide you are moving your family to Jamaica," she said.

Ms. Cox pointed out that Jamaica has become home to major players in the outsourcing industry and has been receiving continuous international recognition as a leading Caribbean destination.

She cited the country’s stimulating environment and wide range of technology support agents among the reasons companies choose the island.

"Jamaica’s macroeconomy has the most positive outlook that we have seen in decades. We are politically stable, [we have] low inflation, low unemployment, [and] low debt to GDP [and are the] highest ranked place to do business in the Caribbean [boasting the] best performing stock market in the world," Ms. Cox stated.

Jamaica is the leading outsourcing location in the English-speaking Caribbean, with more than 60 companies offering call centre and BPO services, and employing more than 36,000 persons.

These entities include major global players, and are a combination of captives and providers, which are both local and foreign-owned.

A wide range of industries, including telecoms, banking, insurance and healthcare, are being serviced from Jamaica. Others include technology support, gaming, finance and accounting.

The CX Jamaica Investment briefing introduced investors to business opportunities currently available in Jamaica, and featured testimonials from companies that have already invested in the country’s outsourcing sector.

The briefing, which targeted local and international investors, was part of the CX Nearshore Jamaica three-day mission that saw senior BPO and contact centre decision-makers being immersed in the country’s sector.

The delegates met stakeholders from private and public entities, and conducted site visits to investment-ready BPO spaces.

Local outsourcing company stakeholders also shared their experiences as part of efforts to further encourage the development and investment discourse around the sector.

The mission was organised by the Nearshore Americas team.

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Posted by Veronica Silva Cusi, news correspondent

Company LogoJAMPRO is Jamaica's investment promotion agency.
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Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Tuesday, November 12, 2019

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2021 Buyers Guide Recording


ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.


Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

Nuxiba Technologies

Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

PCS Software

Call recording solution fully integrate to all main pbx solutions.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

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