Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Shimla, India, Jan, 2020 -- Chief Minister Jai Ram Thakur said the government would explore the possibilities to integrate Jan Manch and the Chief Minister Helpline to make the public grievance redressal result-oriented.
Presiding over a review meeting, the Chief Minister said the complaints received in the Jan Manch programme would also be transferred to the Chief Minister Helpline for their speedy disposal. All complaints received in the Chief Minister’s Office were being displayed on the Chief Minister Helpline and were being redressed promptly, he added.
Thakur said a command control centre would be established soon and a team would visit Gujarat to study the model for making the Chief Minister Sewa Sankalp Helpline user-friendly. Laxity in not redressing complaints would be viewed seriously and stern action be taken against the defaulters, he warned
The Chief Minister said positive stories regarding the effective redressal of public grievances should be highlighted in the right perspective so that people could be motivated.
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
He also directed the officers to ensure that grievances at their level were redressed within a stipulated time so that relief could be provided to the complainants.
Thakur said the complaints should be closed only after ensuring the complete satisfaction of the complainants.
The Chief Minister said he would not only monitor the progress of the helpline, but also make random calls to enquire about their level of satisfaction.
Principal Secretary, IT, JC Sharma, informed the Chief Minister that till date 2,05,111 calls had been received in the Mukhyamantri Seva Sankalp Helpline 1100 out of which 50,887 were complaints.
He said of these, 44,210 complaints had been resolved during the last four months.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com/news/jan-manch-cm-helpline-merger-likely-30694
Published: Tuesday, January 28, 2020
| 1.) |  CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams   |
| 4.) |  CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700  |
| 5.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486  |
| 6.) |  Consilium UniInsight™ The days of ‘business as usual’ are a distant memory for most of the world. And when it comes to contact centers, balancing between contact channels, deciding which agent locations or teams are doing well, working out how your customer satisfaction is being impacted by the less-than-perfect work environments of ‘lockdown’ agents…leaders are often at a loss when trying to get such insights from their contact center data. As the technology and business landscape changes, so too must the contact center reporting and analytics solutions that power decision making and performance management. With the new release of Consilium UniInsight™, we have tried to deliver contact center reporting and op... (read more) PH: (+61) 406 501 368 |
| 8.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more)  |
| 10.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
| 14.) |  VIEW With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack. Features: *OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status *Comprehensive audit across the enterprise, it only takes 10 minute *Provides a view in to the data accuracy of agent profiles across multiple applications *Drastically speeds up audit and validation processes *Validates actions to implement for profile data integrity issues across multiple applications *Can also assist in ensuring access level compliance... (read more) PH: 1+480-435-9390 |
 | 1 |
 1985 | Share |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
