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News : Japan-based Construction Tech Company Log Build Chooses Vonage to Enhance Customer Experience

#contactcenterworld, @vonage

Holmdel, NJ, USA, Aug, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, is enabling Japan-based construction tech company Log Build to seamlessly engage with its customers via live video calls that encourage collaboration on operations and services to enhance the customer experience.

Log Build was founded with the aim of bringing to the world a service that enables truly necessary remote construction management. By integrating the Vonage Video API directly into the Log Build software, the company is able to connect with carpenters and other tradespeople via highly reliable, interactive live video calls, enabling them to reduce the time and expense associated with physical travel to the site.

Log Build has established new forms of remote site visualization apps, such as video communication apps, that enable remote on-site inspections of construction sites (Log Meet); construction site progress and safety management apps using VR (virtual reality) software (Log Walk); and 24-hour site patrols by avatar robots (Log Kun).

"I founded Log Build because even though technology has evolved, I saw from my own experience as a site manager and my position as the owner of a construction company that site management is stuck in analogue. I wanted to bring a service to the world that would realize truly necessary remote construction management," said Kenichi Nakabori, CEO of Log Build.

"When COVID-19 caused restrictions not only to the way the construction industry works, but also to the way people travel and communicate, we turned to Vonage to embed its Video API within our software to make it easy to connect with craftspeople and clients and enable high-quality remote site management of construction sites with innovative video solutions. Powered by the Vonage Video API, Log Build apps allow contractors and other customers to inspect construction sites remotely, from any location, on their preferred device, more smoothly, quickly and safely."

The rise of remote working during and post pandemic has accelerated the adoption of artificial intelligence, augmented reality and VR solutions. In 2021, the global VR market size was valued at USD 21.83 billion and is expected to expand at a compound annual growth rate (CAGR) of 15% from 2022 to 2030. Asia Pacific accounted for the largest revenue share of over 40% in 2021, which can be attributed to the growing improvements in VR technology.1

"The pandemic drove businesses to accelerate their digital transformation and rethink how they engaged with their customers. Post-COVID, businesses are not reverting to their old ways of offering services but increasing the use of digitalization and adoption of tools like artificial intelligence and video solutions to offer unique customer experiences," said Amitha Pulijala, VP of Product, Platform Services, AI and Video, Vonage. "With the Vonage Communications Platform, we are happy to support innovative businesses like Log Build as they build the future of immersive engagement."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Monday, August 22, 2022

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2022 Buyers Guide Employee Engagement Solutions

 
1.) 
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TopPlace2Work.com
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Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

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