News : SKY Perfect Customer-Relations Corporation Manages Customer Service with Qlik
Radnor, PA, USA, June 30, 2015 -- Qlik (NASDAQ: QLIK), a provider in visual analytics, announces that the Customer Service Centers of Japan’s direct broadcast satellite provider, SKY Perfect Customer-Relations Corporation, is using Qlik(R) Sense and QlikView to maintain quality customer care and to support growth in a highly competitive market.
SKY Perfect Customer-Relations Corporation (SPCC) operates six Customer Service Centers where operators are available for phone support. The Customer Centers have established a variety of key performance indicators (KPIs) with the goal for continuous improvement of quality support and an increase in customer subscriptions.
Based on the success of QlikView, the Customer Service Centers wanted to expand its use of analytics with a self-service platform that meet the needs of both the business and IT. Qlik Sense opened new opportunities to extend the Customer Service Centers’ data discovery environment where the on-site supervisors can create their own visualizations and dashboards and discover new insights on the fly to respond to customers’ needs more quickly and effectively.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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Qlik is a software company based in Radnor, Pennsylvania. Qlik is the provider of QlikView and Qlik Sense, business intelligence & visualization software.
About SKY Perfect JSAT Holdings:
The SKY Perfect JSAT Group is a holding company established in Japan in April 2007 as SKY Perfect JSAT Holdings Inc. The group claims to be, "Asia’s largest satellite communication and multi-channel pay TV company."
Published: Wednesday, July 1, 2015