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News : Japan's Toppan Buying into Call Center Operator Bellsystem24

#contactcenterworld

Tokyo, Japan, Dec, 2017 -- Toppan Printing will take a stake in call center operator Bellsystem24 Holdings, aiming to build and broaden its operations in business process outsourcing.

The Japanese industrial printer will pay for U.S. private equity firm Bain Capital's stake in Bellsystem24,  according to an announcement. Toppan will appoint a Bellsystem24 board member next spring.

The two companies have embarked on a partnership in the business process outsourcing -- BPO -- field. Toppan has a track record handling administrative work for clients. Bellsystem24's strength lies in its call centers. 

Together, the partners aim to introduce technologies such as artificial intelligence to expand the scope of their BPO operations. 

#contactcenterworld

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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Posted by Veronica Silva Cusi, news correspondent
Source: https://asia.nikkei.com

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Related Editorial

  • Japanese Call Center Operator Teams with South Korean Peer
  • Bain-backed Bellsystem24 Dials Up Asia Expansion
  • HGS Integration of Bots & Brains Wins Top Honors at 12th Annual Top Ranking Performers Global Awards
  • HGS Commitment to Optimizing CX Earns Top Honors for Best Outsourcing Partnership
  • Frost & Sullivan Recognizes Teleperformance in Colombia
  • 2017 Best Contact Centers & Professionals in the World Announced

More Editorial From Bellsystem24

  • Japanese Call Center Operator Teams with South Korean Peer
  • Bain-backed Bellsystem24 Dials Up Asia Expansion

About Bellsystem24:
Bellsystem24 is a provider of marketing and customer service solutions through a nationwide network of contact centers in Japan.
     

Published: Tuesday, December 5, 2017

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