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News : Jasco Announces Genesys eServices Recording
Johannesburg, South Africa, Oct 12, 2015 -- Jasco has announced a new offering as part of its latest update to the DataVoice Libra Recorder solution, Libra V9.0.
It offers a number of new features and functionality enhancements to the enterprise-class voice recording, storage and retrieval solution.
"The new module is tightly integrated with both the Genesys contact centre platform and the Libra recorder. It was developed in response to market demand and prevailing trends, dramatically extending the DataVoice offering for Genesys contact centres and addressing the growing requirements of the multi-channel contact centre," says De Villiers de Wet, manager: product development at Jasco.
Libra V9.0 and the new Genesys eServices Recording module is available immediately from Jasco Enterprise and its other sales channels.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
About Jasco Electronics Holdings:
The Jasco Group has three vertical segments: ICT Solutions, Industry Solutions and Energy Solutions. The Jasco Group has a national footprint with offices in Gauteng, the Western Cape and KwaZulu-Natal, and has extensive experience in sub-Saharan Africa, with a special focus on the Southern African Development Community (SADC) region.
Published: Tuesday, October 13, 2015