News : Jasco DataVoice Delivers Compliant Voice Recording for Netstar
Gauteng, South Africa, Oct 28, 2015 -- When Altech Netstar, a sister company of Bytes Systems Integration (Bytes SI) and internal customer within the Altron Group, required a new voice recording solution for compliance and training purposes in their contact centre, Bytes SI turned to Jasco Enterprise’s DataVoice offering to provide the ideal solution for Altech Netstar.
Previously, Altech Netstar had made use of another vendor’s voice recording solution that was compatible with the existing telephony system in place at the time. However, when the contact centre and head office upgraded their telephony solution, a new voice recording system was required in order to record voice conversations for 200 physical and softphones at their head office as well as the national customer contact centre, Bytes SI recommended Jasco’s DataVoice voice recording solution.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Gary Room, business unit manager at Bytes SI, adds: "With Altech Netstar having worked with Jasco and Bytes SI previously, they were a good choice for this particular application. As the product is locally developed and maintained, the development team is more flexible than globally based offerings. Any support and integration issues, as well as requirements for customisation, can be accommodated quickly, with superior service levels."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From Jasco Electronics Holdings
About Jasco Electronics Holdings:
The Jasco Group has three vertical segments: ICT Solutions, Industry Solutions and Energy Solutions. The Jasco Group has a national footprint with offices in Gauteng, the Western Cape and KwaZulu-Natal, and has extensive experience in sub-Saharan Africa, with a special focus on the Southern African Development Community (SADC) region.
Altech Netstar is a service provider in stolen vehicle recovery.
Published: Friday, October 30, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...