News : Jasco DataVoice Delivers Compliant Voice Recording for Netstar
Gauteng, South Africa, Oct 28, 2015 -- When Altech Netstar, a sister company of Bytes Systems Integration (Bytes SI) and internal customer within the Altron Group, required a new voice recording solution for compliance and training purposes in their contact centre, Bytes SI turned to Jasco Enterprise’s DataVoice offering to provide the ideal solution for Altech Netstar.
Previously, Altech Netstar had made use of another vendor’s voice recording solution that was compatible with the existing telephony system in place at the time. However, when the contact centre and head office upgraded their telephony solution, a new voice recording system was required in order to record voice conversations for 200 physical and softphones at their head office as well as the national customer contact centre, Bytes SI recommended Jasco’s DataVoice voice recording solution.
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Gary Room, business unit manager at Bytes SI, adds: "With Altech Netstar having worked with Jasco and Bytes SI previously, they were a good choice for this particular application. As the product is locally developed and maintained, the development team is more flexible than globally based offerings. Any support and integration issues, as well as requirements for customisation, can be accommodated quickly, with superior service levels."
Posted by Veronica Silva Cusi, news correspondent
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About Jasco Electronics Holdings:
The Jasco Group has three vertical segments: ICT Solutions, Industry Solutions and Energy Solutions. The Jasco Group has a national footprint with offices in Gauteng, the Western Cape and KwaZulu-Natal, and has extensive experience in sub-Saharan Africa, with a special focus on the Southern African Development Community (SADC) region.
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