News : JAX Awarded Top Airport for Customer Service in North America
Jacksonville, FL, USA, March 06, 2018 -- Jacksonville International Airport was ranked first among North American Airports for Customer Service for the second year in a row, the Jacksonville Aviation Authority said.
The ranking was announced as part of the 2017 Airport Service Quality Awards by the Airports Council International, the trade association of the world's airports.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
JAX tied for first place with Indianapolis International Airport, JAA officials said.
"For the second year in a row, our team has been recognized as No. 1 for customer service," Jacksonville Aviation Authority CEO Steve Grossman said. "Whether an airline employee, custodial staff or a restaurant server, everyone plays an integral role ensuring a world-class airport experience. None more so than input from our travelers. Their insight lets us know when we’re doing well while also providing a roadmap for future improvements."
ASQ measures their views of 34 key performance indicators and served 343 airports in 2017.
"Objective measurement and benchmarking are critical in driving performance in any business, especially in such a competitive and dynamic one as an airport," Angela Gittens, the director general at ACI World, said. "These winning airports have dedicated themselves to delivering a stellar customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
Published: Wednesday, March 7, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...