News : JAX Awarded Top Airport for Customer Service in North America
Jacksonville, FL, USA, March 06, 2018 -- Jacksonville International Airport was ranked first among North American Airports for Customer Service for the second year in a row, the Jacksonville Aviation Authority said.
The ranking was announced as part of the 2017 Airport Service Quality Awards by the Airports Council International, the trade association of the world's airports.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
JAX tied for first place with Indianapolis International Airport, JAA officials said.
"For the second year in a row, our team has been recognized as No. 1 for customer service," Jacksonville Aviation Authority CEO Steve Grossman said. "Whether an airline employee, custodial staff or a restaurant server, everyone plays an integral role ensuring a world-class airport experience. None more so than input from our travelers. Their insight lets us know when we’re doing well while also providing a roadmap for future improvements."
ASQ measures their views of 34 key performance indicators and served 343 airports in 2017.
"Objective measurement and benchmarking are critical in driving performance in any business, especially in such a competitive and dynamic one as an airport," Angela Gittens, the director general at ACI World, said. "These winning airports have dedicated themselves to delivering a stellar customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Touch Tone IVR
Published: Wednesday, March 7, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...