Islamabad, Pakistan, Oct 22, 2019 -- Jazz, Pakistan’s digital communications company, and Afiniti, a multinational advanced analytics company, have partnered to implement Artificial Intelligence (AI) solutions in customer service contact centers across Pakistan.
As part of its long-term commitment to meet and exceed customer satisfaction, Jazz engaged Afiniti to use their AI powered contact center technology to optimize call outcomes at Jazz’s customer service contact centers. By analyzing call histories and other CRM data, Afiniti’s algorithm predicts patterns of interpersonal behavior and matches callers with Jazz’s contact center agents best equipped to serve them.
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"Industries globally are advancing rapidly thanks to AI and we wanted to use this technology for the benefit of our customers," said Aamir Ibrahim, CEO Jazz. "Afiniti’s solution is intuitive, seamless and measurable, and a part of Jazz’s broader customer obsession motto. It’s one of many ways we’re creating consistently positive experiences for our subscribers and driving revenue."
"Afiniti is the world’s premier provider of applied artificial intelligence solutions, having delivered billions of dollars in measurable economic value to its clients around the world. We are proud to partner with Jazz to deliver similar value and enhanced customer experience to the largest mobile provider in Pakistan." said Zia Chishti, CEO Afiniti.
Posted by Veronica Silva Cusi, news correspondent
Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value to its clients.
Published: Wednesday, October 23, 2019
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