Jeddah, Saudi Arabia, July, 2019 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, announced that FRONTLINERS Contact Center Outsourcing, a customer service provider in the Middle East, has implemented the latest Altitude Xperience release to ensure excellence in customer care delivery and handle the growth of its outsourcing operations in the Kingdom of Saudi Arabia.
FRONTLINERS supports businesses in their quest for superior customer service by significantly enhancing each customer interaction at any touch point. The Jeddah-based outsourcer today provides inbound and outbound services using contact center technology that allows to field thousands of calls 24 hours a day, 7 days a week, with the highest levels of data security.
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’Our extensive experience, sophisticated technology, talented team and insight into the local customers’ sentiment have allowed us to gain the trust of some of the most respected companies in the region,’’ said Shadi Yasser, FRONTLINERS Contact Centre Director ‘’Locating our omnichannel contact centre in Jeddah is a strong asset as it gives us access to the largest outsourced customer service market in the GCC region, along with the opportunity to work with some of the fastest-growing businesses and most respected institutions in the Kingdom of Saudi Arabia.’’
Commenting on the technology used at the new Jeddah-based contact centre site, Shadi Yasser added: "with the latest Altitude Xperience release which is now live at our contact centre in Jeddah, Altitude Software continues to provide us with quantifiable benefits and ways to ensure that we are continually meeting and exceeding the expectations of our clients. The Altitude Software team has turned out to be a strategic partner in our projects and its solutions play an important role in our successful contact centre operations across the Kingdom of Saudi Arabia".
"Altitude Xperience offers a number of competitive advantages for contact centre outsourcing companies and FRONTLINERS is taking a leading step forward to boost customer satisfaction on behalf of prominent organizations in KSA," commented Riadh Boukhris, Altitude Software President Middle East & North Africa. "We are fully committed to their success in implementing world-class customer services to meet their business performance goals in the Kingdom."
Posted by Veronica Silva Cusi, news correspondent
About Altitude Software:
Altitude Software is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude Xperience is a modular software platform that handles all customer interactions and unifies all touch points, in the contact centre and throughout any organization. More than 300.000 users in 1100 customers in 80 countries use Altitude Xperience to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.
Published: Tuesday, July 2, 2019
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