Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Bambang Surya Putra
Director Operation Control Center Call Center
M Fajri
Learning & Development Manager
Jim Thomsen
VP of Customer Success
Rendy Dalimunthe
Process Improvement and Innovation Senior Manager

News : Jeff Moses Named CEO of WorkForce Software

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Nov 20, 2023 – WorkForce Software, a global provider of integrated employee experience and workforce management solutions, announced that Jeff Moses has been named Chief Executive Officer (CEO) effective January 1, 2024. As CEO, Moses will lead WorkForce Software’s global business strategy, oversee global software operations, champion the success of its more than 1,100 customers, and grow and support its global partner ecosystem.

A 25-plus-year veteran of B2B Cloud SaaS businesses, Moses has built a reputation as a go-to-market strategist and revenue champion. In 2023, Moses expanded his Chief Revenue Officer (CRO) role at WorkForce Software to include management of the revenue cycle from acquisition through retention, as well as the implementation services and customer success functions. During his tenure as CRO, WorkForce Software posted its highest-ever revenue growth and closed the largest commercial agreements in the company’s history, including Fortune 100 global brands in the manufacturing, high-tech, and CPG industries and U.S. state and local entities. Before his roles at WorkForce Software, Moses held key sales, management, and operations-leadership roles at Blackbaud, Informatica, and SAP.

"It is an honor to assume the CEO role at WorkForce Software, continuing the focus on our customers’ success and the well-being of our employees that Mike made central to our culture," said Moses. "At a time when both the demands on businesses for optimizing labor and employee demands for improved experience and control are increasing, there is a growing requirement for solutions like ours to provide a lasting positive impact to the business. We’ve never been more prepared to meet that need head-on, continuing to partner with leading global organizations that trust Workforce Software to solve ever more complex labor requirements."

Current WorkForce Software CEO Mike Morini will continue in his role through December 31, 2023, after which, he will continue to hold his position on the company’s Board of Directors, remaining actively involved in its mission and direction. Morini served as CEO of WorkForce Software for 8 years and was recently named a Top 50 SaaS CEO of 2023 by The Software Report and a Top 100 Highest-Rated Chief Executive Officer in 2022 by Comparably.

"I am proud of what we’ve accomplished these past 8 years, and I am excited to see Jeff step up into this role," said Morini. "I am looking forward to continuing to partner with Jeff and the entire WorkForce family on this next phase of growth as a member of the Board."

"Jeff is the right choice to lead WorkForce Software and its talented team. He is an innovator with a long track record of defining and executing global growth strategies as well as advocating for our customers," said John Borgerding, WorkForce Software Chairman and operating executive at Elliott Investment Management L.P. "Jeff’s experience and tenacity have helped to drive WorkForce’s current success, and I’m eager to see him take the reins as CEO. I also want to thank Mike for his years of service to the company, and I look forward to working together on the Board."

"We’re proud to have Jeff step into the CEO role at such a pivotal moment for WorkForce Software and the customers it serves globally," said Ryan Hinkle, Managing Director at Insight Partners and WorkForce Software Board Member. "With the company’s market-leading workforce-management solutions combined with Jeff’s market expertise, we are confident that WorkForce Software is primed to enter its next phase of growth, innovate further and deliver even greater value to key stakeholders."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software

About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Wednesday, November 22, 2023

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =