News : Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Center
Hoboken, NJ, USA, Dec, 2017 -- NICE (Nasdaq: NICE) announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado.
The center, which will phase in during early 2018, merges eight regional Public Safety Answering Points (Arvada Fire, Arvada Police, Evergreen Fire, Golden Police, Jefferson County Sheriff, Lakewood Police, West Metro Fire and Wheat Ridge Police) into a single consolidated 9-1-1 center to better serve the citizens of Jefferson County. The 24/7/365 consolidated center will be the primary call-taking point for all of Jefferson County and will provide dispatch services for an additional fourteen police and fire agencies. Known as ‘The Gateway to the Rocky Mountains,’ Jefferson County covers a 774-square mile area and is the fourth most populous county in Colorado, with over 600,000 residents.
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"NICE has enjoyed a very solid reputation with our various County agencies, even prior to our regionalization initiative, so it only made sense to bring NICE to the table," said Jeff Streeter, Executive Director, JeffCom.
"The JeffCom consolidated center is a vital link between the citizens of Jefferson County and our emergency responders," Streeter added. "We have an obligation to the community we serve, and also to our first responders, to provide quality of life and safety. Our goal is to provide excellence in customer service using technology and resources. We’re committed to ensuring excellence in every aspect of what we do, and NICE is helping us achieve this goal."
"We applaud everyone at JeffCom for the work they’re doing to improve service and safety for the citizens and first responders of Jefferson County," said Chris Wooten, Executive Vice President, NICE. "We look forward to supporting JeffCom in this mission, as we have for thousands of other emergency communications centers around the globe."
JeffCom and NICE Inform: Ensuring Excellent Service
JeffCom will be the frontline for handling all county-wide emergency calls when the consolidated center goes live in early 2018. JeffCom will rely on NICE’s Quality Assurance (QA) solution, NICE Inform Evaluator, to ensure the highest levels of service.
Streeter further stated: "Text-to-911 is one of our near-term goals. We’re definitely going to be moving into Next-Gen once we’ve completed our transition to a consolidated center. Our NICE solutions have set us up nicely for that."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, December 15, 2017
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