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News : Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Center

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Dec, 2017 -- NICE (Nasdaq: NICE) announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado.

The center, which will phase in during early 2018, merges eight regional Public Safety Answering Points (Arvada Fire, Arvada Police, Evergreen Fire, Golden Police, Jefferson County Sheriff, Lakewood Police, West Metro Fire and Wheat Ridge Police) into a single consolidated 9-1-1 center to better serve the citizens of Jefferson County. The 24/7/365 consolidated center will be the primary call-taking point for all of Jefferson County and will provide dispatch services for an additional fourteen police and fire agencies. Known as ‘The Gateway to the Rocky Mountains,’ Jefferson County covers a 774-square mile area and is the fourth most populous county in Colorado, with over 600,000 residents.

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"NICE has enjoyed a very solid reputation with our various County agencies, even prior to our regionalization initiative, so it only made sense to bring NICE to the table," said Jeff Streeter, Executive Director, JeffCom.

"The JeffCom consolidated center is a vital link between the citizens of Jefferson County and our emergency responders," Streeter added. "We have an obligation to the community we serve, and also to our first responders, to provide quality of life and safety. Our goal is to provide excellence in customer service using technology and resources. We’re committed to ensuring excellence in every aspect of what we do, and NICE is helping us achieve this goal."

"We applaud everyone at JeffCom for the work they’re doing to improve service and safety for the citizens and first responders of Jefferson County," said Chris Wooten, Executive Vice President, NICE. "We look forward to supporting JeffCom in this mission, as we have for thousands of other emergency communications centers around the globe."
JeffCom and NICE Inform: Ensuring Excellent Service

JeffCom will be the frontline for handling all county-wide emergency calls when the consolidated center goes live in early 2018. JeffCom will rely on NICE’s Quality Assurance (QA) solution, NICE Inform Evaluator, to ensure the highest levels of service.

Streeter further stated: "Text-to-911 is one of our near-term goals. We’re definitely going to be moving into Next-Gen once we’ve completed our transition to a consolidated center. Our NICE solutions have set us up nicely for that."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Friday, December 15, 2017

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 
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