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News : Jenne Cloud Services Brokerage Joins Invoca Partner Program to Help Businesses Drive Growth

#contactcenterworld, @jenneinc, @invoca

Avon, OH, USA, July 11, 2022 -- Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Invoca, a cloud provider in AI-powered conversation intelligence for revenue teams. Invoca’s conversation intelligence platform enables marketing, sales and CX teams to deliver seamless buying experiences that drive revenue growth by using the best of digital and human touch.

This partnership will allow Jenne Cloud Services Brokerage’s customers access to conversation data to create better buying experiences, drive more leads, and increase revenue. In addition, this partnership with Invoca will automatically QA 100% of customer calls and personalize customer conversations with real-time caller intent.

"Invoca offers Jenne’s customers the ability to enhance their experience through valuable insights and visibility into the entire customer journey, from digital to conversation points throughout," said Shawn Berry, sr. vice president of global cloud sales, Jenne Cloud Services Brokerage. "We’re excited to partner with Invoca, delivering a best-in-class solution that combines the power of Invoca’s AI-powered conversation intelligence platform with Jenne’s valued agent partners for a unified CX for today’s modern buyers."

"We are thrilled to partner with Jenne to expand the reach of our AI-powered conversation intelligence platform to help more businesses drive growth. Jenne has a well-established presence in the CSB market, and we’re excited to partner with them as we grow our channel business," said Grant Burchfield, avp partnerships & alliances at Invoca. "At Invoca, we’ve seen first-hand that businesses who cannot seamlessly connect the digital journeys with high-impact conversations are struggling to meet the heightened expectations of today’s customers. This partnership will help businesses to make that seamless connection to drive revenue growth, while helping Invoca strengthen our network within the channel market."

#contactcenterworld, @jenneinc, @invoca

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news


About Jenne, Inc.:
Company LogoJenne Distributors, Inc., headquartered in Avon, Ohio, is a value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the SMB and Enterprise markets. Since the company’s founding in 1986, Jenne is committed to providing installers, dealers and resellers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
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About Invoca:
Company LogoInvoca helps the modern marketer optimize for the most important step in the customer journey: the phone call. With Invoca's Call Intelligence platform, marketers can get granular campaign attribution to understand why customers are calling, gain real-time intelligence about who's calling and analyze what's being said in conversations. Marketers can put this data to work directly in the platform by automating the ideal customer experience before, during and after each call.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Wednesday, July 13, 2022

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2024 Buyers Guide Recording

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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