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News : Jenne Cloud Services Brokerage Joins Invoca Partner Program to Help Businesses Drive Growth

#contactcenterworld, @jenneinc, @invoca

Avon, OH, USA, July 11, 2022 -- Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Invoca, a cloud provider in AI-powered conversation intelligence for revenue teams. Invoca’s conversation intelligence platform enables marketing, sales and CX teams to deliver seamless buying experiences that drive revenue growth by using the best of digital and human touch.

This partnership will allow Jenne Cloud Services Brokerage’s customers access to conversation data to create better buying experiences, drive more leads, and increase revenue. In addition, this partnership with Invoca will automatically QA 100% of customer calls and personalize customer conversations with real-time caller intent.

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"Invoca offers Jenne’s customers the ability to enhance their experience through valuable insights and visibility into the entire customer journey, from digital to conversation points throughout," said Shawn Berry, sr. vice president of global cloud sales, Jenne Cloud Services Brokerage. "We’re excited to partner with Invoca, delivering a best-in-class solution that combines the power of Invoca’s AI-powered conversation intelligence platform with Jenne’s valued agent partners for a unified CX for today’s modern buyers."

"We are thrilled to partner with Jenne to expand the reach of our AI-powered conversation intelligence platform to help more businesses drive growth. Jenne has a well-established presence in the CSB market, and we’re excited to partner with them as we grow our channel business," said Grant Burchfield, avp partnerships & alliances at Invoca. "At Invoca, we’ve seen first-hand that businesses who cannot seamlessly connect the digital journeys with high-impact conversations are struggling to meet the heightened expectations of today’s customers. This partnership will help businesses to make that seamless connection to drive revenue growth, while helping Invoca strengthen our network within the channel market."

#contactcenterworld, @jenneinc, @invoca

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news


About Jenne, Inc.:
Company LogoJenne Distributors, Inc., headquartered in Avon, Ohio, is a value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the SMB and Enterprise markets. Since the company’s founding in 1986, Jenne is committed to providing installers, dealers and resellers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
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About Invoca:
Company LogoInvoca helps the modern marketer optimize for the most important step in the customer journey: the phone call. With Invoca's Call Intelligence platform, marketers can get granular campaign attribution to understand why customers are calling, gain real-time intelligence about who's calling and analyze what's being said in conversations. Marketers can put this data to work directly in the platform by automating the ideal customer experience before, during and after each call.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Wednesday, July 13, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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