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News : Jenne Cloud Services Brokerage Joins Talkdesk Partner Program

#contactcenterworld, @jenneinc, @talkdesk

Avon, OH, USA, Apr, 2022 -- Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Talkdesk(R), Inc., a global cloud contact center provider for customer-obsessed companies, to provide contact center solutions that organizations can leverage to unlock the potential of delivering great customer experiences (CX).

Through this partnership, Jenne Cloud Services Brokerage’s agents now will have access to the full suite of Talkdesk cloud contact center solutions, including the company’s flagship solution Talkdesk CX Cloud™. By combining enterprise performance at scale with consumer simplicity, Talkdesk CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service, and sales teams, resulting in increased productivity, customer satisfaction, and cost savings.

"Talkdesk offers the ability to create better customer experiences," said Shawn Berry, sr. vice president of global cloud sales, Jenne Cloud Services Brokerage. "They have a strong commitment to continuous innovation, making them one of the leaders in Contact Center as a Service solutions worldwide. Their dedicated channel team is committed to helping their partners grow. We look forward to offering Talkdesk CCaaS to Jenne’s valued agent partners to help them deliver a best in class CCaaS solution."

"The customer experience is fast eclipsing the products and services that organizations provide to become the key driver in building brand trust and loyalty," said Chad Haydar, global vice president of channel, Talkdesk. "Organizations are increasingly recognizing this and evolving their contact centers into a strategic resource for powering better customer experiences. Jenne Cloud Services Brokerage is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals."

#contactcenterworld, @jenneinc, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Jenne, Inc.:
Company LogoJenne Distributors, Inc., headquartered in Avon, Ohio, is a value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the SMB and Enterprise markets. Since the company’s founding in 1986, Jenne is committed to providing installers, dealers and resellers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Monday, April 11, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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