Atlanta, GA, USA, Feb 8, 2022 -- Intradiem, a provider of Intelligent Automation solutions for contact center and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately.
Jennifer joined Intradiem in 2015 as Director of Customer Success, and she was subsequently promoted to Vice President of Customer Success (2017), Senior Vice President of Customer Success (2018) and Chief Strategy Officer (2019).
Prior to Intradiem, Jennifer spent 15 years in the contact center industry in a variety of positions, including senior roles in strategy, client services and vendor management.
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In the COO role, Jennifer is responsible for driving results across multiple functional organizations at Intradiem, including Strategy, Marketing, Customer Success, Product Marketing and Product Management.
"Bringing together management of the customer, marketing, and product functions under one leader will generate better internal alignment and better outcomes for our customers," said Matt McConnell, CEO of Intradiem. "Jennifer has proven her ability to build and scale business functions and also to create and lead great teams. I am confident that she will lead Intradiem—as well as our employees and customers—to new horizons of success."
"I’ve enjoyed the privilege and the challenge of contributing to Intradiem’s growing success over the past six years," said Jennifer Lee. "The company’s Intelligent Automation solutions help customer service organizations deliver great customer experiences. We’re completely focused on partnering with our customers to solve the new challenges they will face in the coming years."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Wednesday, February 9, 2022