Atlanta, GA, USA, Aug 22, 2023 - Intradiem, a provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective immediately.
As President of Intradiem, Jennifer is responsible for driving results across functions including Strategy, Business Enablement, Product Development and Customer Success.
"I have complete confidence in Jennifer’s ability to lead Intradiem to new heights of success," said CEO Matt McConnell. "She embodies the company’s people-first approach, consistently demonstrating an extraordinary human touch with employees, colleagues and customers. Her deep industry experience and sound strategic sense will enable her to make the right decisions for the company, its employees and its customers."
Jennifer Lee joined Intradiem in 2015 as Director of Customer Success. She was subsequently promoted to Vice President of Customer Success (2017), Senior Vice President of Customer Success (2018), Chief Strategy Officer (2019), and Chief Operations Officer (2021). Prior to joining Intradiem, Jennifer spent 15 years in the contact center industry in a variety of positions, including senior roles in strategy, client services, and vendor management.
"I’m honored by this opportunity to drive Intradiem’s continued development as an indispensable technology partner to service organizations," said Jennifer Lee. "I am deeply committed to the company’s success, which can only be achieved through an equally strong commitment to the success of our employees and our customers. It is the privilege of a lifetime to take on this expanded role."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Friday, August 25, 2023