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News : Jenzabar Introduces AI-Powered Higher Education Chatbot to Deliver On-Demand Student Support

#contactcenterworld

Boston, MA, USA, Oct. 20, 2020 -- Jenzabar, Inc., a technology provider in higher education serving the new student, announced the launch of Jenzabar Chatbot, a new artificial intelligence (AI) conversation agent designed specifically for higher education. Jenzabar Chatbot offers a way for students to get the information they need at any time, while freeing up time for support personnel to work on more complex issues. It also provides institutions with real-time insight into student satisfaction levels through a one-click micro-satisfaction survey. Now through December 31, 2020, up to 100 institutions can leverage Jenzabar Chatbot for free.

"As shifting dynamics around the globe challenge the traditional student experience, institutions must find innovative ways to engage with and support students on their preferred channels," said Les Zimmerman, Vice President of Product Development at Jenzabar. "Our AI-powered Chatbot is a natural fit to address this need, providing institutions with a means to enable self-service support as well as an avenue to develop more personalized engagement when necessary."

Jenzabar Chatbot was recently included in The Tambellini Group's AI Chatbot Brief published in September 2020. The brief covered the needs and expectations for chatbots in higher education.

"The Tambellini Group estimates that 15 percent of the North American higher education market will have adopted at least one AI chatbot by the end of 2020, and we expect to see adoption grow significantly over the next several years," said Raechelle Clemmons, Vice President of Industry Relations and Corporate Strategy at The Tambellini Group. "Institutions that are seeking ways to address current and emerging higher education trends should explore chatbots as one potential tool to support both student and operational needs."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Jenzabar:
Created out of a passion for education and a vision for technology, Jenzabar offers disruptive, innovative software solutions and services that empower students' success and help higher education institutions meet the demands of the modern student. Over 1,350 higher educational campuses harness Jenzabar solutions for improved performance across campus and a more personalized and connected experience for the student.
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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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