Orange, CA, USA, Feb, 2020 -- Western Dental, a national provider in dental and orthodontic care, announced the appointment of Jerry M. Ellis as Vice President – Call Center, effective February 24. He will report to Preet Takkar, Executive Vice President and Chief Information Officer.
Mr. Ellis comes to Western Dental with more than 30 years of call center leadership experience in the hospitality, financial services, telecommunications and retail industries. He was most recently General Manager Contact Center Service and Sales Operations for Omni Hotels and Resorts where he supported positive growth, customer service and call center employee retention while driving a digital transformation initiative that made it easier for customers to interact with the organization. Prior to that, he held leadership positions with call centers for CustomerLink, Commemorative Brands, APAC Customer Services, MCI WorldCom and Fleet Financial Services.
"We welcome Jerry to the Western Dental team," said Daniel D. Crowley, Chairman and Chief Executive Officer of Western Dental. "He brings a wealth of experience leading call center teams in a variety of industries while maintaining high employee satisfaction and retention, and using innovative technologies to enhance productivity and service. We look forward to continued excellent service to patients under his leadership."
"Western Dental has a proud history of providing access to high-quality dental care, including in communities that have traditionally been underserved," said Mr. Ellis. "It is an honor to join this dedicated team and help support the mission of an organization with such an important role in the community."
Mr. Ellis has a Bachelor of General Studies degree from The University of Iowa, Iowa City, Iowa, with an emphasis in Business.
Posted by Veronica Silva Cusi, news correspondent
About Western Dental:
Western Dental (with its supported affiliates, including Brident Dental & Orthodontics, Access Dental, Blue Hills Dental, South Texas Dental and Vital Smiles) is a dental provider, and offers accessible, affordable oral healthcare, serving patients visits annually in 324 affiliated offices throughout California, Texas, Arizona, Nevada and Alabama.
Published: Friday, February 28, 2020
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