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News : Jetson Launches Amazon Connect into its Khoros Agent Desktop

#contactcenterworld, @khoros

Austin, TX, USA, Nov, 2022 -- Khoros, a global provider in digital-first customer engagement software, announced an expanded partnership with Jetson, a provider in e-mobility products, including electric bikes, electric scooters, and hoverboards. With today’s agreement, Jetson completes its omnichannel customer service vision by using the Khoros platform for its digital contact center, combined with the Amazon Connect integration. The company now has the advantage of seamless digital and voice channel orchestration and out-of-the-box reporting within one agent desktop interface.

Jetson's partnership with Khoros began with leveraging its solutions for digital contact centers (including social care, email, chat, conversational AI, and automation) and social media management. This month, Jetson added voice, via Amazon Connect, to its mix of support channels for a true omnichannel experience for customers and agents. With partnership from VoiceFoundry, a TTEC Digital business specializing in delivering cloud-based enterprise contact center solutions, Khoros implemented voice capabilities into Jetson's existing workflows in less than four weeks.

With a rapidly growing customer base, Jetson needed a platform with stronger digital engagement capabilities to interact with customers across various channels and a user-friendly agent experience to empower its team to work more efficiently. In addition to offering more robust features, Khoros was selected for its purpose-built platform for omnichannel customer engagement, unifying its digital and voice support channels in a "single pane of glass" interface.

"At Jetson, we share our love for riding with thousands of customers across the country. We needed a technology partner that could scale with our growth and allow us to deliver best-in-class, 24/7 customer service," said Nancy Scanlon, chief experience officer at Jetson. "Beyond their software and services, what we found in Khoros is a true innovation partner that shares our passion for an omnichannel experience. After a year of discussion and partnership, Khoros helped us realize the last piece of that vision—voice—quickly, seamlessly, and successfully."

"Customer experience is one of the most critical differentiators for every brand—and can be costly if done poorly. At Khoros, we're proud to provide brands with the leading solution to improve and deliver cohesive and impactful CX," said Chris Tranquill, CEO at Khoros. "Jetson is an innovative brand enhancing how people ride, and it's been a privilege to power their digital transformation so they can extend that same experience off the road. We're excited to have launched voice to complete Jetson's omnichannel service vision and look forward to our continued partnership."

#contactcenterworld, @khoros

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Monday, November 14, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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