News : Jewish Agency Expands Jerusalem Call Center
April 9, 2014 -- The Jewish Agency expanded its Jerusalem call center, moving it to new premises in its Kiryat Moriah educational campus in the East Talpiot neighborhood.
The Global Service Center fields calls from thousands of potential immigrants from around the world as well as offering aliya counseling to those already in Israel. Its English-, French-, Russian-, Spanish-, Portuguese-, Amharic- and Hebrew-speaking representatives received almost 200,000 calls and more than 600 walk-ins last year, the agency said.
The Jewish Agency recently announced that it would double the number of French speakers employed in its Israeli call center and increase the number of emissaries in France. The call center received nearly 20,000 calls from Francophones in the first three months of 2014, marking a 264 percent increase over the same period last year, an agency spokesman said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Jewish Agency:
The Jewish Agency for Israel is the largest Jewish nonprofit organization in the world. Previously called the Palestine Zionist Executive, it was designated in 1929 as the "Jewish agency" provided for in the League of Nations' Palestine Mandate.
Published: Friday, April 11, 2014