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News : Jio Haptik Partners with iSON Xperiences to Enable AI-powered Customer Service for Enterprises in Africa

#contactcenterworld

Mumbai, India, April 8, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms, announced a strategic partnership with iSON Xperiences, a customer experience provider in Africa, Middle East, and India. This partnership forges the power of Conversational AI and Contact Centre Automation to personalize customer experiences, improve agent performance, and lower cost overheads for businesses. Centered around iSON's experience in this market, this partnership strives to help businesses automate the frontline of customer support using Haptik's  technology

Aakrit Vaish, CEO & Co-founder at Haptik, said, "Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined & cost-effective customer support with Conversational AI. Companies within the iSON ecosystem can modernize their contact center operations with Haptik's cognitive NLU solution trained on 3Bn+ interactions. ISON's vast expertise in IT managed & customer experience services open up a broad range of use cases that we're looking forward to exploring together as part of our overall Africa expansion plan."

Speaking on this occasion, Mr. Parvin Kumar, iSON's Global CEO says, "Coming together with Haptik is a beginning, keeping together is progress, and working together will be a success." Further, he added, partnering with Haptik will empower our business to become highly automated and digital BPO outfits. And, joining hands with Haptik will help us upgrade our customer experience with its intelligent virtual assistants, driving return on investment at every step of the process. This partnership will help the Haptik team to have access to the fastest-growing emerging market in the World. Together we achieve the goal of assuring an excellent customer experience because that's what we hustle for!"

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About iSON Xperiences Uganda:
Company LogoISON BPO is a Business Process Outsourcing firm, with a strong focus in sub-saharan Africa, ISON BPO has now operations in 10 countries in Africa and India with 6000 employees within 3 years of ISON BPO’s establishment.
Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

About Haptik:
Company LogoHaptik is a smartphone app to chat with company experts for support, information, and anything else.
Company LinkedIn   Company Profile Page

Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Friday, April 9, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

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Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

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PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
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Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

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PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

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