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Mumbai, India, April 8, 2021 -- Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platforms, announced a strategic partnership with iSON Xperiences, a customer experience provider in Africa, Middle East, and India. This partnership forges the power of Conversational AI and Contact Centre Automation to personalize customer experiences, improve agent performance, and lower cost overheads for businesses. Centered around iSON's experience in this market, this partnership strives to help businesses automate the frontline of customer support using Haptik's technology
Aakrit Vaish, CEO & Co-founder at Haptik, said, "Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined & cost-effective customer support with Conversational AI. Companies within the iSON ecosystem can modernize their contact center operations with Haptik's cognitive NLU solution trained on 3Bn+ interactions. ISON's vast expertise in IT managed & customer experience services open up a broad range of use cases that we're looking forward to exploring together as part of our overall Africa expansion plan."
Speaking on this occasion, Mr. Parvin Kumar, iSON's Global CEO says, "Coming together with Haptik is a beginning, keeping together is progress, and working together will be a success." Further, he added, partnering with Haptik will empower our business to become highly automated and digital BPO outfits. And, joining hands with Haptik will help us upgrade our customer experience with its intelligent virtual assistants, driving return on investment at every step of the process. This partnership will help the Haptik team to have access to the fastest-growing emerging market in the World. Together we achieve the goal of assuring an excellent customer experience because that's what we hustle for!"
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About iSON Xperiences Uganda:
ISON BPO is a Business Process Outsourcing firm, with a strong focus in sub-saharan Africa, ISON BPO has now operations in 10 countries in Africa and India with 6000 employees within 3 years of ISON BPO’s establishment.
About Haptik:
Haptik is a smartphone app to chat with company experts for support, information, and anything else. 
Published: Friday, April 9, 2021
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