News : Jipmer Launches IT Helpline
Puducherry, India April 30, 2018 -- Jipmer has launched a round-the-clock IT helpline to facilitate instant troubleshooting of problems faced by users, including faculty and students.
The helpline was formally initiated at a recent function attended by Dr. D.R. Shukla, Director NIC, Puducherry.
In a press note, Dr. B. Vishnu Bhat, director, Jipmer, said that though an IT wing was created in 2017 after various meetings held in consultation with members of IT Advisory Committee, it became imperative to establish a helpline.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Keeping this aim in mind, a smartphone with Internet connectivity has been given to staff of IT Wing.
This helpline is available 24x7 and is multitasking as user can talk, send messages and even do video-conferencing to explain the nature of the problem to IT staff.
"This service bridges the gap between the IT wing and users," he said.
Dr. Shukla suggested having recordings of all the help given online through the helpline.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
Published: Tuesday, May 1, 2018
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...