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News : JITC Certifies Latest Version of Interactive Intelligence's Software Suite
Indianapolis, August 14, 2014 -- The Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group Inc.’s ININ all-in-one IP communications software suite, Customer Interaction Center ™ (CIC), version 4.0 service update 6.
JITC certification ensures compliance with information assurance and interoperability requirements for the Department of Defense Collaboration Suite. The Collaboration Suite is a VoIP multichannel contact center system connected to the Defense Switched Network (DSN) through SIP Enterprise Session Border Controllers or traditional TDM methods.
CIC has maintained JITC certification since 2008. CIC offers contact center, unified communications, and business process automation functionality designed to improve the customer experience.
CIC government customers include Department of Defense, Department of Commerce, Department of Labor, Department of Homeland Security, Department of Veterans Affairs, Department of Energy, and numerous others.
"CIC’s JITC certification helps government agencies speed sales cycles and reduce deployment time, while its single-platform architecture and tight integration to Microsoft components offer simplified integration and management," said Joe Brookman, CEO of BROOKMAN LLC, a government technology services provider that assisted Interactive Intelligence with its certification. "In fact, based on CIC’s JITC certification we recently won a multi-million dollar contract with the Department of Defense, which will include a distributed configuration."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Friday, August 15, 2014