News : J&K Plans More Manpower and Infrastructure for District-level Voter Helpline
Srinagar, India, Sept, 2019 -- The Jammu and Kashmir administration plans to hire manpower and set up infrastructure for a "decentralised" voter helpline number 1950 in each district of the state to help voters ahead of a delimitation exercise to be carried out by the Election Commission after October 31 and possible election next summer in the newly carved union territory.
The universal voter helpline number 1950 was launched in J&K in January before the Lok Sabha election. Under the decentralisation plan, desktops and call centre equipment will be provided by the district collector’s office at district locations, where two people will man the helpline in each district and three each in the J&K chief electoral office in Jammu and Srinagar, said people aware of the matter. The J&K administration will carry out the exercise on behalf of the J&K chief electoral office in Jammu and Srinagar, said people aware of the matter. The J&K administration will carry out the exercise on behalf of the J&K chief electoral officer.
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The idea is to make the 1950 helpline the first point of call for all citizens looking for help with regard to electoral services and provide information, feedback, suggestion and solutions to complaints to all citizens. All calls will be registered at the National Grievances Service Portal of the Election Commission of India with phone number, name and other relevant details and the district centre agent shall give complaint ID over phone to each citizen if a complaint is lodged. The staff at the district centres will be able to speak English, Hindi and a local language such as Urdu, Kashmiri or Dogri. The quality of response to the calls will also be monitored.
Launching the voter helpline number in J&K in January, chief electoral officer Shailendra Kumar had said that the aim was to make voters feel more empowered and officials accountable as well as help the electorate to get information about their exact polling booths with serial number in the electoral roll, enrolment of new voters, addition or deletion of entries in electoral rolls or shifting of voters.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, September 9, 2019
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