News : Job Losses as Tower Hamlets Council Contractor Moves Help-desk
South Quay, UK, June 15, 2016 -- A top trade union official failed to persuade last night’s Tower Hamlets Council cabinet to halt the transfer of ITC jobs at its contractor’s computer centre at South Quay, on the Isle of Dogs, out to Rochdale 200 miles away.
The move comes despite Town Hall computers having gone down earlier this month, which had to be fixed by the back-up team at the Isle of Dogs.
The contract with Agilysis can now be changed half-way through to allow the company to move the operation to Rochdale, mayor John Biggs agreed.
But that means future IT job opportunities are being lost in the deprived East End, the Unison trade-union’s Tower Hamlets secretary John McGloughlin warned.
"They said it would provide jobs for young people when the partnership was set up in 2012," he reminded the cabinet.
"I doubt many young people in east London will think there’s a great job for them in Rochdale and would move to the North."
There was "a catastrophic computer failure" at the Town Hall earlier this month which showed the need for a dedicated back-up, he pointed out.
The move to Lancashire is aimed at "improving 24-seven back-up", says Agilysis.
But there was "no evidence" for 24-seven demand, Unison insists. The council’s call centre employing 120 staff has just cut its hours back because demand was concentrated in normal working hours.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Mr McGloughlin told the East London Advertiser: "They’ve gone back on the promise that all jobs would be in Tower Hamlets.
"It is about keeping jobs for the community—but this is the thin edge of the wedge."
The back-up ICT support desk that is essential for keeping computer-led council services running was now to lose its dedicated Tower Hamlets team. The Rochdale help-desk would be a single back-up service for all the Agilysis customers, the cabinet heard.
Staff at the Isle of Dogs centre may now face compulsory redundancy, the union fears, with their jobs being lost in east London that were particularly suitable for developing new apprenticeships.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Environmental Considerations
Published: Friday, June 17, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...