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News : Job Opportunities Call as Australian Businesses Redeploy Coronavirus Layoffs

#contactcenterworld, @centrelink

Sydney, Australia, March 25, 2020 -- With new lockdown regulations being announced every day, hundreds of thousands of jobs are being lost around Australia.

Queues outside Centrelink offices continue to stretch around blocks as business after business stands down its workers.

However, that’s not to say there are no new job opportunities. In fact, some industries are hiring workers en masse to meet unprecedented demands.

The New South Wales premier, Gladys Berejiklian, announced Service NSW would be hiring an additional 1,000 workers to help keep citizens informed about the Covid-19 crisis.

"Through Service NSW, which will ensure a coordinated information process for the community, [we] will have an extra 1,000 staff to support the government in that process," Berejiklian said.

Kendra Banks, the managing director of Seek in Australia, said the jobs website was seeing increasing demand for nurses, aged care workers, counsellors and social workers.

"We’re also seeing a rise in the need for nannies and tutors, as parents and carers who now need to work from home look for additional support in the home with care and education," Banks said.

"We know that businesses are talking to one another. Where they have to lay off workers they are identifying skills that can transition into companies that have in-demand roles to keep people employed."

Following challenges operating call centres in the Philippines and India, Telstra announced they will halt scheduled job cuts for six months and will be bringing on 1,000 additional Australian workers. These jobs will be temporary and they have encouraged recently stood-down Qantas workers to apply.

Similarly, it appears the Woolworth Group is trying to meet increased supermarket demand by hiring Qantas and Jetstar workers, and redeploying employees from their licensed venue businesses.

"Our immediate priority is redeploying our [employees] impacted by this week’s mandatory hotel closures. We have already placed a large number of those impacted into roles within BWS, Dan Murphy’s and Woolworths supermarkets and will continue to work on that in the days ahead," said Woolworths Group chief people officer Caryn Katsikogianis.

Coles last week announced 5,000 additional casual positions, attracting more than 36,000 applications.
Newly unemployed Australians queue at Centrelink offices as MyGov website crashes again
Read more

For those with some mining-related experience, BHP is offing 1,500 addition six-month contracts at its iron ore, coal and copper operations.

"As a solution to the need for social distancing in parallel with the ongoing need for resources, the firm is looking to create smaller teams working across different shifts." a BHP spokesperson said in a statement.

With people increasingly confined to their homes, and cafes and restaurants only allowed to operate take-away services, the demand for home food delivery is at an all-time high.

Food delivery companies are generally an option for anyone with a car, motorbike or e-bike.

"We’re working hard to ensure we can efficiently meet the needs of restaurants that are increasingly relying on online ordering and delivery," said a spokesperson for Menulog.

"This means ensuring we have the right number of courier partners to help deliver meals to people in areas all over the country."

Workers are also still in demand on farms and in packing sheds.

For many years Australian farms have relied on backpackers and guest workers for the hard physical labour of picking fruit and other harvest jobs, but now the newly unemployed are seeking jobs anywhere they can be found.

Ben Rogers, the workplace relations manager for the National Farmers’ Federation, said there had been a number of requests from the public asking about farm work.

"We haven’t been affected the way some industries are … if they are interested in doing the work, and let’s be frank it can be difficult work, then there are jobs."

The fruit-picking labour force in Australia is heavily reliant on migrant workers, primarily backpackers and Pacific Islander on the seasonal worker program.

Rogers said if these workers weren’t granted visa extensions then farms would struggle to complete their harvests, and there would be even more jobs needing to be filled.

While these positions are generally low skilled and suitable for most able-bodied workers, there are complications with people travelling from cities to farming communities.

"Accommodation is always a bit of an issue and we know that a lot of the hostels that backpackers are staying in are closing due to fears around the virus," Rodgers said.

"With less tourists there are hotels, but if someone wants to come and work but stay at a hotel, I’m not sure."

The Harvest Trail website is a government resource to connect farmers with labourers.

#contactcenterworld, @centrelink

Posted by Veronica Silva Cusi, news correspondent

About Centrelink:
Company LogoCentrelink is a government agency delivering a range of Commonwealth services to the Australian community. Centrelink is a statutory authority responsible, through its Board, to the Minister for Family and Community Services. The Minister for Children and Youth Affairs, has responsibility for Centrelink’’s day-to-day operations. Centrelink operates under the Commonwealth Services Delivery Agency Act 1997 which formally came into effect on 1 July 1997.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, March 27, 2020

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2022 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.


LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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