Hemel Hempstead, UK, June 17, 2020 -- Directory Enquiries Service, 118 448, has signed a contract with a Hemel Hempstead call centre provider to handle its inbound directory assistance calls.
PodBPO.com, a provider of outsourced call centre services moved to The Maylands Building earlier this year to accommodate their continued growth.
The firm provides outsourced customer support services to clients worldwide.
The company is looking to recruit an additional 30 members of staff from the area.
Emma Williams, Operations Manager at Pod said: "Following extensive research for our new UK contact centre, we chose Hemel Hempstead for its existing pool of talented and skilled personnel and good transport links.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"We're excited to build our team of customer service professionals here and feel confident that the people of Hemel Hempstead can help us achieve high standards of service for our clients and their customers."
Bradley Kellard, Managing Director at 118 448 said: "When we visited Pod in The Maylands Building, we were impressed with the modern and contemporary workspace, their culture and ethos.
"We believe they are the perfect fit to handle calls to our 118 448 directory enquiries service.
"Despite the internet, 118 directory enquiries services still receive in excess of 1m calls per year.
"All our calls will be handled by Pod in The Maylands Building and they are currently seeking to recruit an additional 30 staff from the local area to service calls on a 24/7 basis."
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, June 18, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...