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News : Jobs Boost as Directory Enquiries Service Moves to Hemel Hempstead

#contactcenterworld

Hemel Hempstead, UK, June 17, 2020 -- Directory Enquiries Service, 118 448, has signed a contract with a Hemel Hempstead call centre provider to handle its inbound directory assistance calls.

PodBPO.com, a provider of outsourced call centre services moved to The Maylands Building earlier this year to accommodate their continued growth.

The firm provides outsourced customer support services to clients worldwide.

The company is looking to recruit an additional 30 members of staff from the area.

Emma Williams, Operations Manager at Pod said: "Following extensive research for our new UK contact centre, we chose Hemel Hempstead for its existing pool of talented and skilled personnel and good transport links.

"We're excited to build our team of customer service professionals here and feel confident that the people of Hemel Hempstead can help us achieve high standards of service for our clients and their customers."

Bradley Kellard, Managing Director at 118 448 said: "When we visited Pod in The Maylands Building, we were impressed with the modern and contemporary workspace, their culture and ethos.

"We believe they are the perfect fit to handle calls to our 118 448 directory enquiries service.

"Despite the internet, 118 directory enquiries services still receive in excess of 1m calls per year.

"All our calls will be handled by Pod in The Maylands Building and they are currently seeking to recruit an additional 30 staff from the local area to service calls on a 24/7 basis."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hemeltoday.co.uk


Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Thursday, June 18, 2020

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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