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News : Holiday Operator TUI Pledges to Increase its Swansea Workforce
Swansea, UK, June 16, 2015 -- Holiday operator TUI will be boosting its workforce in Swansea city centre this summer.
The holiday operator already employs around 150 people at its offices in Alexandra House opposite Swansea Railway Station.
The business will be taking on an additional 15 employees this summer.
A spokeswoman confirmed the additional roles would be within TUI's customer contact centre.
The firm officially opened its Swansea office in May this year.
When the Swansea office was launched a spokesman for TUI said: "The teams based at the new office will be responsible for customer contact, including operating the social media channels on a 24/7 basis, to give Thomson and First Choice customers advice regardless of the time of day. The office is also home to the UK & Ireland payroll team and dedicated IT support personnel.
"The decision to base the contact centre in Swansea was largely due to the multi-skilled, positive and engaged workforce based there.
"As TUI UK & Ireland continues to deliver even greater service to customers in an efficient and seamless way, it will also look to grow the number of employees at Alexandra House.
"Swansea contact centre teams will also benefit from investment in new systems and technology that seamlessly connect them with airline, retail and overseas colleagues to pass on special requests or key information such as anniversaries and birthdays to make customers’ holidays even more personal."
Posted by Veronica Silva Cusi, news correspondent
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TUI Travel PLC is an international leisure travel group listed on the London Stock Exchange. It was formed on 3 September 2007 with the merger of First Choice Holidays PLC and the Tourism Division of TUI AG, which owns 56.4% of the company.
Published: Thursday, June 18, 2015