Moray, UK, February, 2017 -- More than 100 jobs have been secured at a contact centre in Forres and up to 150 more posts could be created by the new operator, it has been announced.
Highlands and Islands Enterprise (HIE) and the Scottish government stepped in with aid for call centre firm Kura after it won a contract previously held by Capita in the Forres Business Park.
It was feared jobs could have been lost.
Business minister Paul Wheelhouse said it was "fantastic" news.
Kura's chief executive Brian Bannatyne said the Moray operation offered a platform for expansion which could create a further 150 jobs over the next two to three years.
David Oxley, acting director of business and sector development at HIE, said: "This is excellent news for Forres and for Capita employees, who will now have the opportunity to transfer to Kura."
Posted by Veronica Silva Cusi, news correspondent
RESPONSE is a customer contact centre and business process outsourcer, providing services for a number of the UK’s most successful brands. With over 2,200 employees across three locations, we manage over 1.8million customer interactions each month on behalf of our clients. Our Software Solutions Team create products that not only assist us to differentiate our own contact centre capabilities but also provide support for other organisations in meeting their own customer contact objectives. RESPONSE is more than just an outsourcer. We focus on building rewarding relationships with our people, our clients and their customers.
Published: Friday, February 3, 2017
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