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News : JobsNow: Call Center with Work-at-Home Opportunities and Flexible Hours

#contactcenterworld

Austintown, OH, USA, March 24, 2020 -- The first InfoCision call center had four people. Twenty years later — it looks similar because of the coronavirus — but the story is much different. InfoCision has plenty of work-at-home options with flexible hours.

COVID-19 has had an impact at InfoCision. The Austintown call center is normally bustling, but most of those workers are at home now.

Before this week, it had about 25% of its staff working half of their hours from home.

"At the beginning of this week, we’ve gotten an additional 65% of our staff to work from home and the goal is, by the end of the week, is to have 80% of our staff working from home. Obviously, on the phones," Nichole Farmer said.

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Technology is allowing them to do it. InfoCision has had a work-at-home division. That work has grown due to the virus.

"For us, it was just about getting the technology going, making sure everyone has the right equipment and software," Farmer said. "So if they didn’t have that, we’ve been able to provide it for them."

InfoCision is hiring. It has had a large influx of inbound work, meaning workers answer calls.

"We’re actually looking to hire, ideally, 100 people a week. The kind of sweet spot would be 80 people a week," Farmer said.

The hiring process is completely virtual. So is the training, which takes about two weeks and can be in the morning or afternoon.

Then you’re taking calls on your own.

"Once you get through training, we could do part-time or full-time, day shift or afternoon shift. We even offer a split shift where you would work four hours in the morning and four hours in the evening."

InfoCision has weekly pay. You could qualify for a weekly bonus and the benefits are competitive.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wkbn.com


About InfoCision:
Company LogoInfoCision Management Corporation is a provider of inbound and outbound marketing for nonprofit, religious and political organizations. InfoCision is also active in customer care services, commercial sales and marketing for a variety of Fortune 500 companies and smaller businesses as well. InfoCision consistently delivers the highest possible return on investment for both fundraising and commercial clients. InfoCision operates 26 call centers.
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Today's Tip of the Day - Voice Mail Timeout!

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Published: Thursday, March 26, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

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