News : John Paul Luxury Concierge Services Firm Partners With Talkdesk
San Francisco, CA, USA, Aug 13, 2019 -- Talkdesk, Inc., a cloud contact center for innovative enterprises, has announced its partnership with John Paul, a provider in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide efficiency and functionalities.
Talkdesk Enterprise Cloud Contact Center will enable John Paul’s agents worldwide to provide an exceptional customer experience to its clients and members.
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"Our mission is to deliver the best 24/7 service everywhere in the world for our members. Our level of excellence requires exceptional communication capabilities across languages and geographies, making the cloud-based, global platform solution from Talkdesk a perfect fit for our organization," said Erwan Vezin, chief information officer, John Paul Group. "Talkdesk and John Paul have a shared perspective and focus on differentiating by providing a superior customer experience. We look forward to mutual success from this new collaboration."
"Companies that provide an extraordinary customer experience will differentiate themselves from competitors and earn their customers in this consumer-driven era," said Tiago Paiva, chief executive officer, Talkdesk. "Within the exclusive arena of concierge services and customer loyalty, the client experience is the most important component for organizations to achieve their objectives."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, August 15, 2019
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