Johor Baru, Malaysia, Dec, 2021 -- Police have raided an online gambling call centre here, which is believed to have raked in more than RM2.7mil.
Johor police chief Comm Datuk Ayob Khan Mydin Pitchay said his men raided a house in a gated residential area in Taman Ungku Tun Aminah at around 2pm on Wednesday (Dec 8).
"Five male Indonesians, aged between 21 and 29 years old, were arrested. They were employed by the syndicate to work as operators at the call centre.
"Initial investigations found that the call centre operated for three online gambling sites where their customers are locals," he said at a press conference here on Friday (Dec 10).
Comm Ayob added the syndicate had been raking in between RM3,000 and RM10,000 daily since starting their operation in March this year.
He said all transactions were made through online banking with several accounts of local banks having been identified.
"The workers received a monthly salary of between RM2,000 and RM3,000 with a commission between RM500 and RM800, depending on the syndicate's monthly profit.
"They entered the country in 2019 using a social visit pass but their passports are held by the syndicate’s agent," he said, adding that during the raid, police seized three laptops, a tablet, 15 mobile phones, four WiFi modems, and a house key.
Comm Ayob added police were searching for the syndicate’s mastermind.
He said the suspects were remanded until Sunday (Dec 12) to assist with the investigation under Section 4(1)(g) of the Open Gambling House Act 1953.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, December 14, 2021
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall