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News : Joint Voice Contact Center and Affidea Project Awarded with the “Golden Receiver”
Warsaw, Poland, June 21, 2016 -- "Affidea Patient Comprehensive Service Centre" Project, implemented by Voice Contact Center in cooperation with the international network of diagnostic centers "Affidea", was awarded in the competition "Golden Receiver", organized by the Direct Marketing Association. The companies were awarded in the following category: "Marketing Campaigns – Communication with a Customer".
As part of the project implemented in cooperation with Affidea, Voice Contact Center is responsible for comprehensive patient service – making appointments and providing detailed information on the diagnostic tests offered. Communication with patients is performed in a multi-channel model - by telephone, e-mail, sms and website.
Consultants specialising in the healthcare field must demonstrate high responsibility in their everyday work, professionalism and empathy. High project service standard brings in measureable advantages not only to our patients but also to our Company – said Martyna Dywan, Call Center Manager Affidea.
"Golden Receiver" is another award for Voice Contact Center. The Company has been also awarded in the following competitions: Call Center Awards, Outsourcing Stars, Golden Arrow and Telemarketer of the Year.
Our priority is a service quality, effectiveness and flexible attitude towards Customers’ needs. We are satisfied when the projects implemented by us bring in genuine business profits to companies which decided to trust us – said Ewa Czarnecka, Operating Director at Voice Contact Center.
The objective of the "Golden Receiver" competition is to promote the best practices in managing the operation of call and contact centers, most effective projects, companies and people contributing to the sector professionalism. Projects are evaluated in three categories: customer communication campaigns, internal optimising projects and cooperation of call centers with ordering customers.
Posted by Veronica Silva Cusi, news correspondent
Source: Voice Contact Center
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About Voice Contact Center:
Voice Contact Center LLC supports its clients in developing sales of products and services and stays by their side through each part of their customers’ life cycle. The company’s mission is to guarantee the highest quality of the customer support, which will be taken as a competitive advantage. The key managers are the highest-class professionals in BPO field with the experience dated back to the beginning of contact center services in Poland.
The Direct Marketing Association(DMA)UK is the trade assocation for the direct marketing industry.
Published: Thursday, June 23, 2016