News : Jones/NCTI to Provide Call Center Tools to enTouch
July 25,2014 -- Jones/NCTI announces that it has inked an agreement with Houston-based enTouch to provide enTouch a suite of learning tools for its field and call center frontline employees.
The new enterprise platform includes Jones/NCTI’s in-depth course material, mobile learning application and career path development tools, as well as its LogiCall customer service support.
"We are thrilled to partner with Jones/NCTI to provide advanced learning solutions and new career path-focused knowledge to our frontline team," said Johnny Lambert, enTouch vice president of technical operations. "With Jones/NCTI’s customized, licensed learning model and flexible enterprise pricing, we are able to offer our employees a variety of convenient and high-quality tools specifically designed to help them on-the job and throughout their future careers."
EnTouch will introduce the new Jones/NCTI learning solution to its employees later this summer.
EnTouch technicians and customer service representatives will gain job-specific knowledge and new opportunities for career advancement.
As part of the agreement, enTouch will also have access to Jones/NCTI’s agent-assist tool, LogiCall Smart Path, which helps streamline customer service operations. This includes the customer-facing model, Tier Zero, which is a self-service version of SmartPath and 24/7 online customer support.
Posted by Veronica Silva Cusi, news correspondent
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