Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Chai Domingo
Director, Contact Center
339
Dave D'Arcy
Senior Director International Care and Tech Support
567
Sonelle Buys
Manager: Quality
164
Samara Johansson
Marketing Manager
46

News : Jordan Kuwait Bank Adapts to New Normal With Citrix

#contactcenterworld, @citrix

Fort Lauderdale, FL, USA, June 9, 2020 -- COVID-19 continues to change the way companies do business in the Middle East. Jordan Kuwait Bank (JKB) is using solutions from Citrix Systems, Inc. (NASDAQ: CTXS) to adapt. Jordan Kuwait Bank (JKB) has implemented Citrix(R) Virtual Apps and Desktops across its 64 branches throughout Jordan and Cyprus, which has allowed it to remain operational and offer financial services to its SME and corporate customers to manage critical imports and continue trading seamlessly while the country is in lockdown.

Seeing global events unfold, and recognizing that a majority of its employees would need to work from home, JKB moved quickly to implement Citrix Virtual Apps and Desktops alongside its Citrix Application Delivery Controller (ADC) infrastructure to ensure they could do so in a secure and reliable manner and continue to support the bank’s retail, private and corporate customers.

With the help of Citrix Gold Partner PRO TECHnology, the implementation of Citrix Virtual Apps and desktops was completed across all staff members responsible for getting critical functions to work remotely.

"Every organization needs to develop a business continuity plan to ensure its business operations can continue, no matter the disruption and that users remain productive while maintaining the necessary level of security," said Khalid Al Rashdan, CEO, PRO TECHnology. "With Citrix solutions, we have empowered IT to deliver on-demand apps and desktops to any device and enable remote work as a long-term solution for a radically different future."

Jordan Kuwait Bank now plans to extend Citrix remote working solutions to all HQ departments staff, as it is fully aware that remote working is a new kind of normal that will likely persist beyond the pandemic.

"Our call centre employees need to be able to provide customers with real time, uninterrupted updates on the latest news from Jordan’s Central Bank," Ala’a Qaddoumi, Information Security and Business Continuity Manager, Jordan Kuwait Bank said. "And even in these most challenging times with employees working remotely, all customer calls were answered. That was a major differentiator for the Citrix solution."

Ibraheem Jaser, IT Infrastructure Manager, Jordan Kuwait Bank added, "We knew we needed to make remote working a priority, and for that reason we adopted Citrix solutions. We have worked with Citrix since 2017 and, now more than ever, we believe that their solution can transform how we serve our customers during these unprecedented times."

#contactcenterworld, @citrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Citrix:
Company LogoCitrix Systems provides access infrastructure for the on-demand enterprise. The Citrix family of access products offers both access to centralized applications through the Citrix MetaFrame Access Suite and remote access to individual desktop computers through the products of the Citrix Online Division. Nearly 50 million people in more than 120,000 organizations worldwide rely on the MetaFrame Access Suite to do their jobs, and Citrix Online products are used by another 4,900-plus companies worldwide.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - What Are The Business Benefits?

Read today's tip or listen to it on podcast.

Published: Wednesday, June 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =