Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Jordan Kuwait Bank Adapts to New Normal With Citrix

#contactcenterworld, @citrix

Fort Lauderdale, FL, USA, June 9, 2020 -- COVID-19 continues to change the way companies do business in the Middle East. Jordan Kuwait Bank (JKB) is using solutions from Citrix Systems, Inc. (NASDAQ: CTXS) to adapt. Jordan Kuwait Bank (JKB) has implemented Citrix(R) Virtual Apps and Desktops across its 64 branches throughout Jordan and Cyprus, which has allowed it to remain operational and offer financial services to its SME and corporate customers to manage critical imports and continue trading seamlessly while the country is in lockdown.

Seeing global events unfold, and recognizing that a majority of its employees would need to work from home, JKB moved quickly to implement Citrix Virtual Apps and Desktops alongside its Citrix Application Delivery Controller (ADC) infrastructure to ensure they could do so in a secure and reliable manner and continue to support the bank’s retail, private and corporate customers.

With the help of Citrix Gold Partner PRO TECHnology, the implementation of Citrix Virtual Apps and desktops was completed across all staff members responsible for getting critical functions to work remotely.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"Every organization needs to develop a business continuity plan to ensure its business operations can continue, no matter the disruption and that users remain productive while maintaining the necessary level of security," said Khalid Al Rashdan, CEO, PRO TECHnology. "With Citrix solutions, we have empowered IT to deliver on-demand apps and desktops to any device and enable remote work as a long-term solution for a radically different future."

Jordan Kuwait Bank now plans to extend Citrix remote working solutions to all HQ departments staff, as it is fully aware that remote working is a new kind of normal that will likely persist beyond the pandemic.

"Our call centre employees need to be able to provide customers with real time, uninterrupted updates on the latest news from Jordan’s Central Bank," Ala’a Qaddoumi, Information Security and Business Continuity Manager, Jordan Kuwait Bank said. "And even in these most challenging times with employees working remotely, all customer calls were answered. That was a major differentiator for the Citrix solution."

Ibraheem Jaser, IT Infrastructure Manager, Jordan Kuwait Bank added, "We knew we needed to make remote working a priority, and for that reason we adopted Citrix solutions. We have worked with Citrix since 2017 and, now more than ever, we believe that their solution can transform how we serve our customers during these unprecedented times."

#contactcenterworld, @citrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Citrix:
Company LogoCitrix Systems provides access infrastructure for the on-demand enterprise. The Citrix family of access products offers both access to centralized applications through the Citrix MetaFrame Access Suite and remote access to individual desktop computers through the products of the Citrix Online Division. Nearly 50 million people in more than 120,000 organizations worldwide rely on the MetaFrame Access Suite to do their jobs, and Citrix Online products are used by another 4,900-plus companies worldwide.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Wednesday, June 10, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5755 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =