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News : Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience

#contactcenterworld, @zoom_us

Orlando, FL, USA, Mar 27, 2024 - Journey.ai, a cybersecurity software company, and Zoom, an AI-powered, open collaboration and customer experience platform, are excited to announce a partnership aimed at transforming security and customer experience in contact centers. This collaboration introduces Journey.ai's  authentication and security solutions to Zoom's omnichannel contact center customers, setting a new standard for efficiency and customer engagement in the industry.

Through this partnership, Zoom Contact Center will be enriched with Journey.ai's patented network and technology, including mobile wallets and digital identity verification. The integration allows businesses to adopt a flexible approach to customer identity and sensitive interactions, ranging from one-time passcodes to facial biometrics, through Journey.ai's low-code platform. 

Alex Shockley, Co-founder and President of Journey.ai, expressed his enthusiasm about the partnership, saying, "As longtime Zoom customers and fans, we were excited to see Zoom's entrance into the global CCaaS market. We are thrilled to be working together to redefine what it means to deliver next-generation security, efficiency, and customer experience."

#contactcenterworld, @zoom_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Journey:
Company LogoJourney reduces operating costs, eliminates fraud, and improves user experience in the contact center and beyond by fundamentally solving digital identity from the network up throughout the complete user-journey. More details will emerge on the patent-pending, and industry changing, zero-knowledge identity network when they emerge from stealth mode in 2020. 
Company LinkedIn   Company Profile Page

About Zoom Video Communications, Inc:
Company LogoZoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Thursday, March 28, 2024

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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