News : Journeycall’s Contact Centre Move to Bring 100 Jobs to Arbroath
Arbroath, Scotland Oct 23, 2014 -- A contact centre is set to become one of Arbroath’s biggest employers by adding 100 jobs to its workforce.
Journeycall, which deals with the Oyster Card for Transport London, will start moving in to its new operations centre on the Kirkton Industrial Estate early next month and plans to go live in December.
The move, predicted to deliver a boost to the area’s economy, will see the company’s payroll rise by a third to around 300 by the middle of next year.
The firm is relocating its entire operation to offices at James Chalmers Road from premises in Brechin and Laurencekirk.
The process involved the transfer of some 200 personnel and 100 more staff are being recruited to serve the company’s growing customer base.
The additional staff should be on board by the middle of next year.
Journeycall staff take incoming calls and give advice for the Oyster Card, the smartcard used by millions of Londoners on bus, underground and rail services.
Theresa Wishart, Journeycall’s operations director, said the current employees will begin moving to the new premises in early November, when they will be joined by the first of the new employees.
"Relocating to larger premises with more employees will enable Journeycall to continue with our long-term plans by further increasing our range of specialist services to existing clients while also targeting new business."
Journeycall was assisted by Angus Council’s business team in the recruitment of new personnel. Economic development officers hosted awareness raising days, sourced interview locations and provided induction training.
They also worked closely with Journeycall to ensure that new employees who are no longer able to claim benefits are not financially disadvantaged while waiting on their first pay packet.
"The support provided by Angus Council’s business team has been invaluable," continued Theresa.
Angus Council economic development spokeswoman Councillor Mairi Evans said: "The creation of so many new jobs is very good for the local economy and for local people.
"It is rewarding to watch a company develop and it’s a source of great pride when that company is so committed to Angus."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From ESP Group
About ESP Group:
Journeycall is a Laurencekirk and Brechin based customer support, telesales and fulfillment specialist, with expertise in the transport and smartcard fields. Its other clients include London Councils, Stagecoach, Go-Ahead, Transport for London and the Association of Train Operating Companies. Along with parent company, ESP Systex, Journeycall is a leading UK provider of expertise in development, delivery and support of ticketing and smartcard services for transport, leisure, education and security companies.
Published: Friday, October 24, 2014