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News : JRNI and Mad Mobile Partner to Drive Seamless Customer Engagements

#contactcenterworld

Boston, MA, UsA, Dec 5, 2022 -- JRNI, a provider of enterprise customer experience and engagement solutions for managing personalized experiences at scale, announced a strategic partnership with Mad Mobile, amobile retail solution for empowering associates to better serve customers in-store and beyond the four walls with omnichannel tools such as clienteling, endless aisle, mobile POS, fulfillment, and self-checkout.

Together, the JRNI and Mad Mobile combined partnership will provide a seamless retail customer experience throughout the entire engagement lifecycle, from initial discovery to virtual engagement, through transaction, atop a data-rich analytics platform. This integration will render an end-to-end solution for customers looking to mimic an in-person, in-store shopping experience from anywhere.

"The combination of JRNI and Mad Mobile delivers an unparalleled solution for retail consumers," said Philip Meer, CEO of JRNI. "The offering allows a buyer to engage with their favorite brand virtually from a first initial online appointment to a robust actual in-store experience. As an example, a customer can schedule an appointment using JRNI while sharing information about what they are interested in purchasing. The store associate uses the data received within Mad Mobile’s clienteling solution to prepare style preferences, sizing, and options for an in-store or virtual shopping appointment. With additional data collected in advance, such as purchase history from previous visits, JRNI & Mad Mobile have created a highly personalized experience for the customer."

"We are extremely excited about this partnership and the value it will bring to our retail customers," stated Thomas Lichtwerch, EVP, Global Retails Sales, Mad Mobile. "Major retail brands require a new way to attract and retain their customers. Personalized shopping experiences increase customer loyalty and lifetime value. JRNI is the ideal partner to help us bring new customers to the store and ensure that existing customers remain loyal to the brands that we serve. We are looking forward to a long and successful partnership with JRNI."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About JRNI:
JRNI is the leading enterprise engagement platform for scheduling
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, December 6, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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