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News : jtel and ICCC Sign Strategic Partnership
Munich, Germany, Feb 13, 2014 -- Jtel GmbH, a vendor of IVR and ACD solutions, announces that it has signed a new strategic partnership with ICCC to deliver its ACD and Call Center solutions to customers in the Nordic Region. ICCC, a Danish-based vendor of unified communications solutions, is partnering with jtel to capitalise on the growing need to replace ageing, legacy ACD and Call Center solutions.
"Everyone knows the benefits that call and contact centers bring to enterprises and service providers, but the current generation is past its sell by date. Our customers need agile innovation that enables them to customise solutions to their specific needs and complement other delivery channels. They want flexibility in terms of deployments – cloud or hybridised and they recognise the value that WebRTC is going to deliver," said Leif Rasmussen, Managing Director of ICCC. "We need a partner that can deliver this innovation to fuel the needs of our customers and ensure they deliver the best service to their callers. jtel has everything we need to meet that goal."
"We’re already seeing how our customers want more and more flexibility in how they meet customer requirements. That kind of flexibility is just too difficult to obtain from legacy or monolithic solutions," noted Lewis Graham, CEO of jtel. "That’s why we’re experiencing unprecedented demand for our solutions and our partnership with local experts ICCC will ensure we can deliver to even more organisations," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
ICCC, a Danish company established in 1982, is a global supplier of Unified Communications solutions. We customise IP communication solutions and services that optimise your business solutions. We have a global customer base that includes telecom Integrators, distributors
About JTEL GmbH:
jtel is a leading vendor of advanced IVR and ACD solutions.
Published: Monday, February 17, 2014