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News : Juniper Research Ranks Infobip Leader in Mobile Messaging Space

#contactcenterworld, @infobip

London, UK & Vodnjan, Croatia, Sept, 2021 - Global communications company Infobip has been ranked the leading service provider in the mobile messaging space by Juniper Research in its new Competitor Leaderboard, placing well ahead of the next established leader. The study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 vendors.

In particular, Juniper Research notes Infobip’s plans to enter the B2D segment, as demonstrated by the acquisition of Shift Conference. This could potentially prove lucrative for Infobip, as it is ultimately supports developers within enterprises that assess the viability of, and recommend new software to company decision makers. By building a rapport with developers and offering a self-service portal, Infobip has an opportunity to boost the visibility of its solutions.

Research author Scarlett Woodford said "Our Competitor Leaderboard establishes Infobip as a market leader in the Mobile Messaging space. Demand for cloud communications over the past year has not only grown but also expanded use cases, and prompted new suppliers to enter the market, making this a highly competitive space. The current growth levels will provide a solid foundation for increased development of communication and software technologies, creating and enhancing new customer experiences. Infobip is well placed with more than 70 offices worldwide, 700+ direct carrier connections in over 190 countries and more than 3000 employees to maximize on the opportunity."


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Adrian Benic, Chief Product Officer at Infobip commented: "We are honoured to have placed top of this report validating Infobip’s commitment to value-focused innovations — a key driver to our success in cloud communications. Infobip processed 107 billion messages last year alone, working with businesses in traditional sectors, such as retail and banking, as well as new-age domains such as on-demand services and e-commerce. We’ve also added social networks and chat apps to our CPaaS capabilities in line with our clients’ own customers’ preferences.

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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Today's Tip of the Day - Manual Workforce Management

Read today's tip or listen to it on podcast.

Published: Monday, September 13, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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