* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @cosmocom, @EnghouseInterac
Just released version CC v11.1, offers customers a host of exciting new features.
CC11.1’s PBX offering has been extended to include IP Office MTCTI – the new Avaya API. Customers will also have access to the Avaya IX™ Workplace client which turns your PC into a communications and collaboration system that enables its users to work from anywhere.
Having successfully completed Microsoft Teams Certification testing, CC11.1 provides our customers with peace of mind that their UC is safeguarded by Microsoft and Enghouse’s partnership of software support and expertise.
#contactcenterworld, @cosmocom, @EnghouseInterac
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the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Friday, September 4, 2020
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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