
#contactcenterworld, @cosmocom, @EnghouseInterac
Just released version CC v11.1, offers customers a host of exciting new features.
CC11.1’s PBX offering has been extended to include IP Office MTCTI – the new Avaya API. Customers will also have access to the Avaya IX™ Workplace client which turns your PC into a communications and collaboration system that enables its users to work from anywhere.
Having successfully completed Microsoft Teams Certification testing, CC11.1 provides our customers with peace of mind that their UC is safeguarded by Microsoft and Enghouse’s partnership of software support and expertise.
About Enghouse Interactive:Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Friday, September 4, 2020
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