News : JUTC Launches Customer Care Centre
Kingston, Jamaica, Nov 5, 2015 -- The Jamaica Urban Transit Company Limited (JUTC) officially launched its Customer Care Centre today, as it works to improve service delivery to its clients.
The centre, which is located at the Half-Way-Tree Transport Centre in Kingston, is manned by five call centre representatives, and offers 24-hour service to respond to customer queries and complaints, and deal with conflict resolution.
In his remarks at the ceremony, managing director of the JUTC, Colin Campbell, noted that the centre is just one of several initiatives by the JUTC to improve service delivery to the public.
He informed that the Customer Service Guides have been increased from 11 to 44 personnel spread across the JUTC customer service access points in Kingston, Greater Portmore and Spanish Town, to provide on-the-ground assistance to commuters.
These guides inform JUTC travellers about routes, tickets and bus schedules as well as provide special assistance to disabled persons, who use the facilities. A customer service information desk was also installed at the Half-Way-Tree Transport Centre.
Additionally, the JUTC managing director said arrangements are being made to ensure that the employees of the JUTC are trained in customer service techniques by March 31. A small group of JUTC staff is currently being taught sign language to facilitate hearing-impaired clients.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Jamaica Urban Transit Company Limited:
In 1995, the Government took the decision to restructure the sector and invest in the required infrastructure to bring order to public transportation. Consequently, Metropolitan Management Transport Holdings (MMTH) was established in 1995 to develop the infrastructure and the Jamaica Urban Transit Company (JUTC) was established in 1998 to provide a centrally managed state-of-the-art public bus service.
Published: Monday, November 9, 2015