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News : Jyväskylä Energy Finland Signs Three-Year Contract With TaKaDu

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Jyväskylä, Finland, and Yehud, Israel, June 12, 2018 -- Finland's Jyväskylä Energy Group, a water utility in Finland, has turned to TaKaDu to increase the visibility of its water network, making it TaKaDu's first customer in Finland. As part of a three-year contract, TaKaDu's central event management solution will be deployed in the Finnish utility to improve network efficiency and customer service. The project is being overseen and implemented by Pisara, Jyväskylä Energy's smart water solutions unit.

With Finland's extreme weather conditions and high service standards, TaKaDu's data-driven solution is set to improve the utility's operational efficiency, save energy and water, and reduce repair costs by detecting, analysing and managing potential events and incidents, such as leaks, bursts, faulty assets and other anomalies. This will give field teams early notice of developing events and a far greater knowledge of the type and urgency of the problems they need to fix before venturing out.

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Pasi Jalonen, Jyväskylä Energy's Executive Vice President, said, "We see long-term value by increasing the visibility of our water network. TaKaDu's central management platform will enable us to manage incidents in one place, prioritise resources, speed up repair cycles and improve our customer service. We want to achieve better control over the water network and to understand more precisely where to put our renovation funds."

Ziv Zaretsky, EVP Sales and Business Development, TaKaDu, said, "We are delighted that Jyväskylä Energy in Finland has chosen TaKaDu, bringing our worldwide presence to 13 countries. Finland is clearly not a territory with water scarcity, but the need for water and energy efficiency is universal. That's why TaKaDu has an important role to play everywhere - in such diverse climates as Australia and Finland and other countries - as a single knowledge layer."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TaKaDu:
TaKaDu is a global leader in Central Event Management solutions for water utilities. TaKaDu's cloud-based service enables utilities to detect, analyse and manage network events and incidents, such as leaks, bursts, faulty assets, telemetry and data issues, operational failures, water quality and more. TaKaDu performs as the central management layer for all network events detected by its own data analytics engine and other external alerting systems (e.g. acoustic loggers, customer calls, sensor alerts).
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Today's Tip of the Day - Pound-Hash-Number!

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Published: Thursday, June 14, 2018

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2020 Buyers Guide Remote Agent Solutions

 
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3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

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Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
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PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
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Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
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Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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