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News : Jyväskylä Energy Finland Signs Three-Year Contract With TaKaDu

#contactcenterworld

Jyväskylä, Finland, and Yehud, Israel, June 12, 2018 -- Finland's Jyväskylä Energy Group, a water utility in Finland, has turned to TaKaDu to increase the visibility of its water network, making it TaKaDu's first customer in Finland. As part of a three-year contract, TaKaDu's central event management solution will be deployed in the Finnish utility to improve network efficiency and customer service. The project is being overseen and implemented by Pisara, Jyväskylä Energy's smart water solutions unit.

With Finland's extreme weather conditions and high service standards, TaKaDu's data-driven solution is set to improve the utility's operational efficiency, save energy and water, and reduce repair costs by detecting, analysing and managing potential events and incidents, such as leaks, bursts, faulty assets and other anomalies. This will give field teams early notice of developing events and a far greater knowledge of the type and urgency of the problems they need to fix before venturing out.

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Pasi Jalonen, Jyväskylä Energy's Executive Vice President, said, "We see long-term value by increasing the visibility of our water network. TaKaDu's central management platform will enable us to manage incidents in one place, prioritise resources, speed up repair cycles and improve our customer service. We want to achieve better control over the water network and to understand more precisely where to put our renovation funds."

Ziv Zaretsky, EVP Sales and Business Development, TaKaDu, said, "We are delighted that Jyväskylä Energy in Finland has chosen TaKaDu, bringing our worldwide presence to 13 countries. Finland is clearly not a territory with water scarcity, but the need for water and energy efficiency is universal. That's why TaKaDu has an important role to play everywhere - in such diverse climates as Australia and Finland and other countries - as a single knowledge layer."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TaKaDu:
TaKaDu is a global leader in Central Event Management solutions for water utilities. TaKaDu's cloud-based service enables utilities to detect, analyse and manage network events and incidents, such as leaks, bursts, faulty assets, telemetry and data issues, operational failures, water quality and more. TaKaDu performs as the central management layer for all network events detected by its own data analytics engine and other external alerting systems (e.g. acoustic loggers, customer calls, sensor alerts).
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, June 14, 2018

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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