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News : K-12 Schools Choose Mitel to Enable Seamless Communications and Collaboration

#contactcenterworld, @Mitel

Dallas, TX, USA, Aug, 2019 -- As the new academic year gets underway, K-12 schools around the country are relying on Mitel, a global provider in business communications, to power connections for the 21st-century learning environment. To keep pace in the digital age, schools are modernizing their communications systems to allow students, faculty and emergency responders to communicate and collaborate seamlessly with more advanced capabilities and essential safety features.

An increasing number of schools are also looking to leverage existing investments and integrate their communications workflows with other technology systems and applications, while ensuring any new solution provides a path forward to leveraging emerging technologies delivered through the cloud.

Anaheim Union High School District – With a student population of nearly 31,000 and 20 campuses across 46 square miles, the district is one of the largest in the state of California. A staff of 3,000 also makes it the city’s third largest employer. The district’s antiquated, disparate phone systems made management expensive and cumbersome. They also lacked redundancy, scalability and emergency notification capabilities. Mitel worked with the district to deploy a solution that included a centralized, unified communications system, which improves operations and workflow between campuses. The integration of a new emergency notification application also helps facilitate the safety of students and staff.


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Beaverton School District – Beaverton is the third-largest school district in Oregon and serves more than 40,700 students. The district’s decades-old phone system was failing, and replacement parts were no longer available. Needing to modernize, they turned to Mitel. Their Mitel solution is part of a multi-faceted system supporting collaboration and communications across 51 schools and six ancillary sites, including transportation, nutrition services and special education. Comprehensive mass notification features integrate with advanced emergency response applications, assuring students, staff and parents alike of the district’s safety preparedness. Beyond current benefits, the solution can also evolve to meet the district’s future application needs.

Lovejoy Independent School District – Located 25 miles north of Dallas and ranked #2 in the state of Texas based on student test scores, Lovejoy ISD is a distributed school district in a rural area. Composed of six campuses supporting three elementary schools, an intermediate school, middle school and high school, Lovejoy ISD is a relatively small district with limited IT resources. The district needed to replace an outdated communications system with one that offered greater reliability, more functionality and emergency notification capabilities. Working with Mitel, Lovejoy ISD implemented an easy-to-manage system with an expanded feature set that enhances staff collaboration and productivity. The solution also enables faster communications in emergencies with email and text alerts that can be directed to specific groups or a wider audience.

Quotes

"With emergency notification features such as the one-button medical help and lockdown, we’ve been able to simplify and automate how we manage, route and report emergencies," said Robert Saldivar, Principal, Anaheim Union High School District. "Mitel has enabled our campuses to be more secure for our students and staff, while still being cost-effective."

"The Mitel solution satisfies our need for a centralized, integrated, and unified system. And, simplicity did not mean we would sacrifice functionality. Mitel has it all – and it’s easy-to-use," said Erik Greenwood, Chief Technology Officer, Anaheim Union High School District

"Today’s learning environment depends on seamless communications to keep kids safe, parents updated and enable staff to easily connect and collaborate across one or multiple campuses," said Johan Aasheim, Director - North American Public Sector, Mitel. "Mitel’s education solutions are designed to meet these challenges, along with the resource constraints that schools often face, while setting schools up to grow and embrace the modern applications that are available in the cloud."

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Monday, August 26, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Training

 
1.) 
CharlottePurvis.com

Charlotte Purvis
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.

2.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

3.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

4.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
(read more)

5.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.

6.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)

7.) 
Marketing Tactics Pty Ltd

7 Pillars For Creating Amazing Team Leaders
I help Call Center Owners, C Suite executives and Call Center Managers develop a proven, practical training program they can customize to their specific needs that creates amazing Team Leaders who turn under achievers into top performers that consistently hit (or even exceed) their targets and KPIs.

8.) 
Navedas

CSAT.AI
CSAT.AI Scores Better Customer Service with Gamified Guidance!

CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.

Agents have the immediate positive feedback that reinforces good behaviors for self training.

9.) 
OMNI HR Consulting (Pty) Ltd

Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.

We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.

Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.

Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.

10.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.

11.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge

12.) 
Service Quality Institute

Customer Service Training Programs
We have over 20 customer service training programs you can use on-site. With our technology, we eliminate 95% of all travel expenses for participants and trainers. The design of our programs reduces the training time by 80% which is the most expensive part of training and we eliminate the need for professional trainers and facilitators.

13.) 
The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
 

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