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News : K-Electric Signs Partnership with Teradata Pakistan
Karachi, Pakistan, Jan 18, 2016 ---Teradata Corp. (NYSE: TDC), a big data analytics and marketing applications company announced that K-Electric (KE), one of Pakistan’s utility companies, has decided to upgrade its Contact Center with Teradata Consulting as system integrator and a solution from Genesys.
This will help K-Electric enhance customer service and improve customer experience across a number of channels like voice, web chat and email. K-Electric selected Teradata Consulting based on its experience with contact centers in Pakistan and for its expertise with integrating various systems and enabling data analytics. This will enable KE to provide solutions to meet customers’ requirements and enhance service quality levels.
"We look forward to delivering further value to KE in its quest to enhance customer services," said Khuram Rahat, Managing Director, Teradata Pakistan. "KE runs one of the largest customer contact centers in the country today. It is determined to continue its journey towards improving its customer interface and service. KE is confident that with the induction of the latest contact center technology from Teradata and Genesys, KE customers will experience a step change in its customer service," said Eram Hasan, Chief Supply Chain Officer, K-Electric.
The signing ceremony was held recently at K-Electric’s head office in Karachi.
Posted by Veronica Silva Cusi, news correspondent
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Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
K-Electric, formerly known as Karachi Electric Supply Company Limited and commonly referred to as KE is a Pakistani vertically integrated electric corporation involved in generating, transmitting and distributing power to around 20 million inhabitants of Karachi. It employs over 11,000 people and covers an area of 6,500 square kilometers with industrial, commercial, agricultural and residential areas falling under its network.
Published: Wednesday, January 20, 2016